Contact us

Did you know it's quicker to contact us by using an online form than by telephone?

In line with government guidance to delay the spread of COVID-19, the Civic Centre is closed to public access with immediate effect.

Residents and businesses will be able to contact us remotely, by telephone and online. Our contact centre staff are continuing to operate as normal and can be contacted on 01902 551155. You can also find information about council services, including being able to do many tasks and transactions online.

Our online forms are a great way to contact us. Before submitting a form you may wish to search our website, using the search bar on the homepage, to find the answer you are looking for.

Enquiry Type

What is your enquiry?

Useful forms:

Make a Housing Benefits claim

Changes in circumstance

Benefits Calculator

Visit Landlord Portal

Self-employed no prepared accounts

Report benefit fraud

Discretionary Housing Payment

You can also find further information in our Benefits pages

View our Benefits pages

Useful forms:

Order a copy of a certificate

You can also find further information in our Births, Marriages and Deaths pages

View our Births, Marriages and Deaths pages

Useful forms:

Pay your Business Rates

Change your method of payment

Death of a business rate payer

Business rate overpayment refund

Request your business rates bill

Stop a business rate exemption

Make a Growth Pledge

Help improve standards of care

You can also find further information in our Business pages

View our Business pages

Useful forms:

Community Trigger

Report race hate

You can also find further information in our Community pages

View our Community pages

Useful forms:

Pay council tax

View council tax bill

You can also send us your Council Tax enquiry here

Contact Council Tax

Useful forms:

In year transfer

You can also find further information in our Education and Schools pages

View our Education and Schools pages

Useful forms:

Report dog fouling

Pest control booking

Report noise nuisance

Report overhanging vegetation

Report a bonfire

Pay environmental fine

You can also find further information in our Environment and Climate pages

View our Environment and Climate pages

Useful forms:

Food complaints

You can also find further information in our Food Business and Safety pages

View our Food Business and Safety pages

Useful forms:

Apply/search for council housing

Report benefit fraud

Leasing your empty property

Report an empty property

Affordable Warmth Grant Assistance

You can also find further information in our Housing pages

View our Housing pages

Useful forms:

Search for jobs

Search apprenticeships

You can also find further information in our Jobs and Careers pages

View our Jobs and Careers pages

Useful forms:

Join the library

Renew/reserve library item

Reserve a computer

You can also find further information in our Libraries pages

View our Libraries pages

Useful forms:

Alcohol licences

Gambling and gaming

You can also find further information in our Licences pages

View our Licences pages

Useful forms:

Pay a Penalty Charge Notice

Challenge a Penalty Charge Notice

Apply for/renew a Blue Badge

Report Blue Badge misuse

Match day zone parking permits

Report a pothole

You can also find further information in our Parking and roads pages

View our Parking and roads pages

Useful forms:

Do I need planning permission

Apply for planning permission

Building regulations application forms

You can also find further information in our Planning pages

View our Planning pages

Useful forms:

Report a missed bin

Request a new/replacement bin

Garden Waste Service

Book a bulky item collection

Larger brown bin

Collect my spare bin

Report fly tipping

You can also find further information in our Recycling and Waste pages

View our Recycling and waste pages

You can also find information in our Sports and Leisure pages

View our Sports and Leisure

You can find further information in our Benefits pages

View our Trading Standards pages

You can find further information in our Visiting pages

View our Visiting pages

Please view our Freedom of information page for further information.

View our freedom of information pages

Your details

Name

Title

First name

Last name

Address

First line of address

Second line of address

City/Town

Postcode

Contact

Email

Phone

Enquiry details

Location

Location Details

My house

My street

Specify location

Specify location

Enquiry

Your enquiry

Where to find us - Address and Opening Times

Address and details about where you can visit us in person are:

City of Wolverhampton Council
Civic Centre
St. Peter's Square
Wolverhampton
WV1 1SH

Opening hours

Please be aware that you must have been issued with a reception ticket before 4:30pm (4:00pm on Fridays) to see an adviser.

Day	Customer Services (contact centre)	Civic Centre
Monday to Thursday	9am to 5pm	9am to 5pm
Friday	9am to 4.30pm	9am to 4.30pm
Saturday	Closed	Closed
Sunday	Closed	Closed

Contact us by telephone

Contact Centre Opening Hours

General enquiries: 01902 551155.

Day	Contact Centre
Monday to Thursday	9am to 5pm
Friday	9am to 4.30pm
Saturday	Closed
Sunday	Closed

Emergency Out of Hours

In the event of an emergency out of office hours please contact 01902 552999.

Other council contacts

Adult Education Services	01902 558180	Mon to Fri: 8am to 6pm
Adult Social Care	01902 551199	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Anti-Social Behaviour	01902 551188	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Business Rates	01902 551166	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
BID Levy	01902 554064	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Early Years	01902 554242	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Electoral Services	01902 551177	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Environmental Crime	01902 555685	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Foster Care	01902 551133	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
General Services	01902 551155	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Housing Benefit and Council Tax	01902 551166	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Human Resources; (for former or prospective employees)	01902 552345	Mon to Fri: 8am to 6pm
Looked After Children	01902 555392	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Meals on wheels	01902 556677	Mon-Sun: 8.30am to 5pm
Out of Hours Emergencies	01902 552999	Weekdays 4pm to 9am Weekends open 24 hours
Registration Services	01902 551234	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
Schools Services	01902 551122	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm
WV Active (Leisure Centres)	01902 551010	Lines are currently closed – Refer to website or app
Switchboard	01902 556556	Mon to Thu: 9am to 5pm Fri: 9am to 4.30pm

Free internet access

There are many places in Wolverhampton where you can obtain free internet access in order to take advantage of our many online services.

Media and marketing queries

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Topics include:

Your City, Your Council - latest news from the council on changes to services that might affect you.
RE:NEW business and regeneration updates - a regular round-up of the city's regeneration news.
Jobs and apprenticeships - weekly updates on job and apprenticeship opportunities at the council.
Volunteering opportunities - find out how you can get involved in your community and across the city.
Families and children - fun things to do for families and children in the city.
What's On - a round-up of exciting, citywide events and activities.
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