Please note there is a different complaints procedure for the following areas:
Ways to make a complaint
- online by using the form at the bottom of the page
- in person by visiting the Civic Centre
- in writing addressed to the Complaints Manager
A complaints form can also be requested from the Complaints Manager. It can also be requested in several languages, these include Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu.
Our Complaints Policy details how Wolverhampton City Council manages and responds to comments, compliments and complaints - this is available in the Downloads section on this page.
Policy on the management of unreasonable complainant behaviour
How Wolverhampton City Council will decide which complaints will be treated as unreasonable or unreasonably persistent, and what we will do in those circumstances is found here in our Unreasonable Complainant Behaviour policy (please see the Downloads section).
The policy is for the information of staff, staff in Wolverhampton Council's partner organisations and councillors as well as customers.
Service standards when making a complaint
You should expect to receive an acknowledgement in 4 calendar days and a response within 21 calendar days from when we received your complaint.
If your complaint is more complex then more time may be needed to do a thorough investigation. You will be advised if more time is needed and when you can expect to receive a response from us.
Contact the Customer Feedback Team by:
- E-mail: firstname.lastname@example.org
- Telephone: 01902 551901
Customer complaints are a valuable source of feedback, we use the information drawn from complaints to review and improve our services.