How to make a complaint if you feel that the council is not giving you the best service we can.

Please note there is a different complaints procedure for the following areas:

Adult Social Care complaints     Children's Social Care complaints

Public Health complaints

Ways to make a complaint

  • online by using the form at the bottom of the page
  • in person by visiting the Civic Centre
  • in writing addressed to the Complaints Manager

A complaints form can also be requested from the Complaints Manager.  It can also be requested in several languages, these include Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu.

Complaint Policy

Our Complaints Policy details how Wolverhampton City Council manages and responds to comments, compliments and complaints - this is available in the Downloads section on this page.

Policy on the management of unreasonable complainant behaviour

How Wolverhampton City Council will decide which complaints will be treated as unreasonable or unreasonably persistent, and what we will do in those circumstances is found here in our Unreasonable Complainant Behaviour policy.

The policy is for the information of staff, staff in Wolverhampton Council's partner organisations and councillors as well as customers.

Service standards when making a complaint

You should expect to receive an acknowledgement in 4 calendar days and a response within 21 calendar days from when we received your complaint. 

If your complaint is more complex then more time may be needed to do a thorough investigation. You will be advised if more time is needed and when you can expect to receive a response from us.

Contact us

Contact the Customer Feedback Team by:

Customer complaints are a valuable source of feedback, we use the information drawn from complaints to review and improve our services.

 

Make a complaint

There are two ways of raising a complaint with us; you can either provide us with an audio file or fill out our webform

In order to supply an audio complaint, you will need to record your complaint using your own device and then upload that file below

How would you like to provide your complaint?

Audio complaint

One file only.
64 MB limit.
Allowed types: mp3 ogg wav.

Webform

Your details

Name

Customer name
Title

Address

Customer address

Contact


Your Complaint

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