Need to dispose of a mattress, fridge, cooker, or other white goods? Request a bulky item collection online.

Arrange a Bulky Item Collection

Arrange your bulky item collection through My Account. You will need to log in or register before continuing with your booking.

Request a bulky item collection

You can also visit any of the One-Stop Shops. Here, you can use the courtesy phone make payment via our automated payment line. You will need a credit or debit card.


What will we collect?

All items must be:

  • left outside the front of the premises
  • kept off the highway/footpath where possible
  • ready for collection for 7 am on given collection day

We can help remove items from properties in very exceptional circumstances (disabled etc).

We do not remove items from properties:

  • if the customer is not registered disabled
  • from flats that do not have lifts
  • from a back garden

Special items

We are unable to remove the following items on a Bulky collection:

  • kitchen units
  • bathroom suites
  • doors
  • fence panels
  • general fixtures and fittings

If you need one of these items collecting, you will need to request a quote

Request a quote


Bulky household items

The cost for removal is £27 for up to 5 items, we will collect up to 10 items per booking (cost of £54).

White goods

The cost for removal is £25 per item, we will collect up to 3 electrical items per booking.

In receipt of benefits?

It is free when on maximum housing and/or council tax benefits. You can have one free collection every 6 weeks.


We will contact you within 10 working days of confirmation of payment to arrange a collection date.


When removing asbestos from your home, you can buy specialist asbestos bags from us. We will then collect and dispose of the material at a licensed facility.

Request an asbestos collection


Alternative ways to reuse and dispose of your bulky waste for free