Before reporting a missed bin, please check you have put your bin out on the right collection day.
We may have missed your bin because:
- It was not out before 7am
- The bin is too heavy
- The bin lid was not closed
- The bin contained contaminated items
Please check to see if we have left a card explaining why your bin wasn't emptied.
If none of these reasons apply to you, please check the conditions below.
If none of those apply to you, please complete the form below.
All waste service may be affected by bad weather. This includes Bulky and Household Recycling Centers and kerbside collections Please see social media/website for updates.
Please leave your waste and recycling bin kerbside. We will send the crew to collect this by the end of that week (if it is safe to do so).
If we have collected all other bins on your road, please follow the steps at the top of the page.
If the crew have reported your bin as contaminated, we are unable to rearrange collection
You will need to remove the contaminants.
Leave any excess recycling next to the bin ready for your next collection day.
You could take your rubbish to the tip at either
- Shaw Road, Bushbury
- Anchor Lane, Lanesfield.