Before reporting a missed bin, please check you have put your bin out on the right collection day.
We may have missed your bin because:
- It was not out before 7am
- The bin is too heavy
- The bin lid not closed
- The bin contained contaminated items
Please check to see if we have left a card explaining why your bin wasn't emptied.
If none of these reasons apply to you, please check the conditions below.
If none of those apply to you, please complete the form below.
Please leave your recycling bin kerbside. We will send the crew to collect this by the end of that week.
If this is not collected, we will take excess recycling if it is in a clear open container or open cardboard box.
Your next collection will be on your usual date. We will take an extra 2 black bags on that week’s collection.
If we have collected all other bins on your road, please follow the steps at the top of the page.
If the crew have reported your bin as contaminated, we are unable to rearrange collection
You will need to remove the contaminants.
Leave any excess recycling in untied clear bags next to the bin ready for your next collection day.
You could take your rubbish to the tip at either
- Shaw Road, Bushbury
- Anchor Lane, Lanesfield.