Before reporting a missed bin, please check you have put your bin out on the right collection day.

Check your collection day

We may have missed your bin because:

  • It was not out before 7am
  • The bin is too heavy
  • The bin lid was not closed
  • The bin contained contaminated items

If none of these reasons apply to you, please check the conditions below.

Bad Weather

All waste service may be affected by bad weather. This includes bulky item collections, household waste recycling centers (HWRC) and kerbside collections. Please check our social media/website for updates.

Please leave your waste and recycling bin at the kerbside. The crew will collect this by the end of that week - if it is safe to do so.

More info about collection during bad weather

Contaminated

If the crew have reported your bin as contaminated, we are unable to rearrange collection.

You will need to remove the contaminants.


If none of the reasons above apply, please dispose of your waste at either of our two Household Waste Recycling Centre’s (HWRC’s) - the Tip.

  • Shaw Road, Bushbury
  • Anchor Lane, Lanesfield

Tip Information


If all other bins on your road have been collected, use the form below to report a missed collection.

If your bin is missed contact us. You have two working days to report it. For example, if your bin was missed on Monday then you should report it no later than 5pm on Wednesday. Please do not report bins on the day they are missed, as the bin crew may still be completing collections so it may be picked up later that day.

Report a missed bin

Please answer the following questions to see if you need to report a missed bin collection.

Was your bin due to be collected today?

It maybe that we haven’t completed our rounds for today, and we’re unable to accept reports of missed bins on the same day. If your bin still hasn’t been collected on the next working day, please contact us.

Have you put your bin out on the right collection day?
As your bins have not been put out on the correct day, we are unable to rearrange a collection for you. If you are unsure of your collection dates, you can check them here
If you are unsure of your collection dates please click here
Did you put your bins out before 7am?
As your bins were not put out before 7am on the correct collection day, we are unable to rearrange a collection for you.
Has it been more than 2 working days since your bin was missed?
As it has been more than 2 working days since your bins were missed, we are unable to rearrange a collection for you.
Please be aware we will take excess recycling if it is in a clear open container or open cardboard box.
You may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times, on the council’s website – please click here.
Is your next bin collection within 2 days?
As your next collection day is within 2 working days, we are unable to rearrange a collection for you.
You may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times, on the council’s website – please click here.

Your details

Name

Customer name
Title

Address

Customer address

Contact


Details of missed bin

Which bin/bins have not been collected?
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