Before reporting a missed bin, please check you have put your bin out on the right collection day.

Check your collection day

We may have missed your bin because:

  • It was not out before 7am
  • The bin is too heavy
  • The bin lid not closed
  • The bin contained contaminated items

Please check to see if we have left a card explaining why your bin wasn't emptied. 

If none of these reasons apply to you, please check the conditions below.

If none of those apply to you, please complete the form below.

Bad Weather

Please leave your recycling bin kerbside. We will send the crew to collect this by the end of that week.

If this is not collected, we will take excess recycling if it is in a clear open container or open cardboard box.

Your next collection will be on your usual date. We will take an extra 2 black bags on that week’s collection.

If we have collected all other bins on your road, please follow the steps at the top of the page.

Contaminated

If the crew have reported your bin as contaminated, we are unable to rearrange collection

You will need to remove the contaminants.

Leave any excess recycling in untied clear bags next to the bin ready for your next collection day.

Tips

You could take your rubbish to the tip at either

  • Shaw Road, Bushbury
  • Anchor Lane, Lanesfield. 

Tip Information 

Report a missed bin

Please answer the following questions to see if you need to report a missed bin collection.

Have you put your bin out on the right collection day?
As your bins have not been put out on the correct day, we are unable to rearrange a collection for you. If you are unsure of your collection dates, you can check them here
If you are unsure of your collection dates please click here
Did you put your bins out before 7am?
As your bins were not put out before 7am on the correct collection day, we are unable to rearrange a collection for you.
Has it been more than 2 working days since your bin was missed?
As it has been more than 2 working days since your bins were missed, we are unable to rearrange a collection for you.
Please be aware we will take excess recycling if it is in a clear open container or open cardboard box.
You may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times, on the council’s website – please click here.
Is your next bin collection within 2 days?
As your next collection day is within 2 working days, we are unable to rearrange a collection for you.
Please leave an excess of up to 2 black bags of domestic rubbish for collection on your next collection date.
You may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times, on the council’s website – please click here.

Your details

Name

Customer name
Title

Address

Customer address

Contact


Details of missed bin

Which bin/bins have not been collected?
11570