Purple bins for garden waste
- Price freeze: Still only £35 per year (concessions £17.50).
- Sign-up to the Garden Waste Collection Service for 2021 - service runs from 15 February to 3 December (depending on your collection date).
- Annual direct debit payment now available.
Already got a purple bin?
Keep the convenience of fortnightly collections and renew the service for 2021 by logging in to your ‘My Account’.
New purple bin customer?
Sign-up for the service using My Account - please allow 28 working days for your bin to be delivered. If you don't have My Account, Register here.
Purple Bins Update
Like many local authorities across the country, we’ve experienced issues during the pandemic that has disrupted and delayed our work. This has meant some things like bin repair/replacements and fixing lids have fallen behind. We are working hard to catch up, if you have reported these issues, rest assured that we are working on it. Thank you for your understanding and patience.
Your purple bin will be emptied on the same day as your recycling bin.
Helpful information and FAQs
The Service runs from 15 February to 3 December (depending on your collection date). If you are a new customer, please allow up to 28 working days for your bin to be delivered. Make sure your sticker is on your bin or it will not be emptied.
What happens if I had the service last year but don’t want to keep it for 2021?
If you choose not to sign-up to the 2021 service, your purple bin(s) will no longer be emptied and your bin(s) may be removed.
- Please note:
My Account does not work in Internet Explorer, please use another browser such as Chrome, Firefox or Microsoft Edge.
- One only:
You can only register one garden waste (purple bin) collection service address on your ‘My Account’. Please do not try to add another address. Thank you.
- We now offer an annual direct debit option. The cost is the same as if you were to pay online £35 (£17.50 concession), but with direct debit you won’t have to worry about logging-in online or calling us when you want to renew the service, it will be done automatically.
- If you choose to pay by direct debit your service will start from the month you sign-up until the service ends in December.
How long does the payment process take once I sign up to the service?
It can take up to 10 working days for your garden waste payment to appear on our system. Until that has happened and it’s gone through our process, you will not receive a collection. The system is checked constantly to make sure payments are up to date. Those who have paid for the service receive it as soon as possible. To get the most collections for the annual service year, please subscribe early.
How much does it cost to have my garden waste bin emptied?
The service costs £35 per year (concessions for those who qualify - £17.50). You'll get a 240-litre purple bin which will be emptied every two weeks. If you decide to sign-up part way through a year, the cost will still be £35 for the year.
Are reduced fees/concessions available?
Yes. Reduced fees will be available for some households. If your household receives maximum Council Tax relief, you will only pay £17.50 for the annual service. Concessions are only available to households who receive maximum Council Tax relief or households exempt from Council Tax on grounds of mental impairment.
How can I pay for the garden waste collection service?
You can pay for the garden waste service by credit or debit card we do not accept cheque payments for this service. Or you can now sign-up by annual direct debit.
How many garden waste bins can I have?
You can order up to 10 garden waste bins. If you're eligible for discounts, it will be at a reduced fee for your first garden waste bin only. Garden waste should not be disposed of in your general rubbish bin or recycling bin.
How will the payment appear on my bank statement?
Your garden waste collection payment would have appeared on your statement as www.wolverhampton.gov.uk/pay or WV Active (Central Baths). Please note, different banks may have different limits on the text field so there may be slight variation.
If I haven’t received my bin sticker will my purple bin still be emptied?
If you’ve paid for the garden waste service but haven’t received your sticker yet, please allow 10 working days for your payment to appear on our system showing you’ve subscribed. When you receive your sticker, please attach it before the next collection day.
If I had a purple bin last year and sign-up to this year’s service, will I get a new sticker?
Yes. If you’ve signed up to the 2021 service you will get a bin sticker which can take up to 28 days to arrive. If you haven’t received your sticker by then email - firstname.lastname@example.org
What can I do with my garden waste if I don’t have the service?
You can also take extra garden waste to either of our household waste and recycling centres. You can manage it through home composting. Garden waste should not be put in your general waste bin or recycling bin
Please allow 28 working days for the delivery of new purple bins.
Will you take extra garden waste that won't fit in my purple bin?
No. Our crews will not collect any garden waste that’s not placed in your purple garden waste bin. If you have too much garden waste to fit in your bin, consider home composting. Or you can take extra garden waste to either of our household waste and recycling centres.
Can I share a garden bin with my neighbour/s?
You can share a garden waste bin with a neighbour or neighbours. But the householder who pays the yearly subscription is responsible if it is contaminated, misused or needs replacing.
Do I have to use the bins provided by the council?
Yes. We will only empty purple bins that are genuine and supplied by us.
If I sign-up to the new service will my assisted collection apply?
Yes. Your garden waste bin will be collected by our crew in the same way as your other bins.
What is an assisted collection?
For residents who have difficulty moving their bins, we may be able to arrange for the crew to collect and return your bins from your property. Please note, if you have someone aged 16 or over living at the property and is physically able, you won't be eligible for this service.
How do I get an assisted collection?
To apply for an assisted collection please fill in our Assisted Bin Collection form.
Do I own my bin?
No, the council provide and own the purple bin. It is your responsibility to keep the bin secure.
What if I move to another house in Wolverhampton and have already paid for the garden waste collection?
You can take your bin with you to your new property. Make sure you tell us your new address and request a new sticker through My Account.
How will the council be able to identify my garden waste bin needs collecting?
When you pay for this service, we will issue you with a sticker. The crews will also have a list of current customers. Crews will not collect waste from garden bins without a genuine sticker.
What will happen if my garden waste bin is lost, stolen or damaged?
If this happens you must notify us as soon as possible and we will look into the matter. Depending on the circumstances, you may be charged for a replacement purple bin if the loss or damage hasn't been caused by the council. Residents are responsible for the security of their property - purple bin(s).
Refunds will only be possible
- During a 14-day cooling off period after you sign-up for the service
- Or if we find it is not possible for our crew to gain access to empty your garden bin. No other refunds are available.
The council will not give refunds for:
- People who move to a new house outside of the city
- People who decide to cancel during the year
- People whose bins are contaminated or too heavy for the crews to move
- Situations that may arise - such as manufacturing/bin delivery - which are completely out of the council's control and there's no way to remedy it immediately
Refunds will not be issued if the service cannot be delivered due to adverse weather conditions or access problems, please be assured that we will make every effort to return to business as usual and empty your bin where possible.
What happens to the garden waste when it is collected?
Garden waste is taken to a local facility where is it composted for reuse.
If you'd prefer not to sign-up to the council's new garden waste collection service, you can manage your garden waste in the following ways for free.
You can also take extra garden waste to either of our household waste and recycling centres.
- Consider home composting - use your cuttings or leaves to help feed your garden organically. If you choose to do this, you can buy composters from here - www.getcomposting.com This website also has lots of useful hints and tips as well as offers on composters.