Purple (Garden Waste) Bins
Sign-up to the 2020 garden waste collection service (purple bins) has been suspended until further notice. Your purple bin will still be emptied even if you haven’t received a sticker - our records show who has paid for the service. Purple bins are still being delivered but will take longer than usual

2020 Garden Waste Collection Service

Can I renew the service for 2020?
No, not at the moment, while we work on the COVID-19 crisis. But purple bin collections and the deliveries of bins are still being made.

What happens if I had the service last year but don’t want to keep it for 2020?
If you choose not to sign-up to the 2020 service, your purple bin(s) will no longer be emptied and your bin(s) may be removed.

What can I do with my garden waste when the service is closed?
You can manage your garden waste in the following ways for free.

Bin stickers

If I haven’t received my bin sticker will my purple bin still be emptied?
Yes. Don’t worry, if you’ve paid for a purple bin and haven’t received a sticker it will still be emptied. Our records show who has paid for the service.

If I had a purple bin last year, will I get a sticker for the 2020 service?
Yes. You’ll get a 2020 sticker. This should be placed over your 2019 sticker, make sure your address can still be seen. If for some reason you don’t receive your 2020 sticker and have paid for the service, your bin will still be emptied as our records show who has paid for the service.

What can I do with my garden waste if I don’t have the service?
You can manage it through home composting. Garden waste should not be disposed of in your general rubbish or recycling bin.

Costs

How much does it cost to have my garden waste bin emptied?
The service costs £35 per year (concessions for those who qualify - £17.50). You'll get a 240-litre purple bin which will be emptied every two weeks. If you decide to sign-up part way through a year, the cost will still be £35 for the year.

Are reduced fees/concessions available?
Yes. Reduced fees will be available for some households. If your household receives maximum Council Tax relief, you will only pay £17.50 for the annual service. Concessions are only available to households who receive maximum Council Tax relief or households exempt from Council Tax on grounds of mental impairment.

How can I pay for the garden waste collection service?
You can pay for the garden waste service by credit or debit card we do not accept cheque payments for this service, nor do we have a direct debit option.

How many garden waste bins can I have?
You can order up to 10 garden waste bins. If you're eligible for discounts, it will be at a reduced fee for your first garden waste bin only. Garden waste should not be disposed of in your general rubbish or recycling bin.

How will the payment appear on my bank statement?
Your garden waste collection payment would have appeared on your statement as www.wolverhampton.gov.uk/pay or WV Active (Central Baths). For information, different banks may have different limits on the text field so there may be slight variation.

Delivery

Purple bins are still being delivered, but will take longer than usual. Please bear with us while we work through things during the COVID-19 crisis.

Using the Service

Does the Council still provide compost bins?
Yes. Here you can find details of our offers and how to order a compost bin.

Will you take extra garden waste that won't fit in my purple bin?
No. Our crews will not collect any garden waste not placed in your purple garden waste bin. If you have too much garden waste to fit in your bin, consider home composting.

Can I share a garden bin with my neighbour/s?
You can share a garden waste bin with a neighbour or neighbours. But the householder who pays the yearly subscription is responsible if it is contaminated, misused or needs replacing.

Do I have to use the bins provided by the council?
Yes. We will only empty purple bins that are genuine and supplied by us.

If I sign-up to the new service will my assisted collection apply?
Yes. Your garden waste bin will be collected by our crew in the same way as your other bins.

What is an assisted collection?
For residents who have difficulty moving their bins, we may be able to arrange for the crew to collect and return your bins from your property. Please note, if you have someone aged 16 or over living at the property and is physically able, you won't be eligible for this service.

How do I get an assisted collection?
To apply for an assisted collection please fill in our Assisted Bin Collection form.

Collections

What can I put in my garden waste bin?
Here is a list of what can be put in your garden waste bin.

I’ve signed-up to the service, how will I know when my garden waste will be collected?
You can find out the date of your collection here or check your 2020 calendar.

About my bin

Do I own my bin?
No, the council provide and own the purple bin. It is your responsibility to keep the bin secure.

What if I move to another house in Wolverhampton and have already paid for the garden waste collection?
You can take your bin with you to your new property. Make sure you tell us your new address and request a new sticker through My Account.

How will the council be able to identify my garden waste bin needs collecting?
When you pay for this service, we will issue you with a sticker. The crews will also have a list of current customers. Crews will not collect waste from garden bins without a genuine sticker.

Damaged Purple Bins

What will happen if my garden waste bin is lost, stolen or damaged?
If this happens you must notify us as soon as possible and we will look into the matter. Depending on the circumstances, you may be charged for a replacement purple bin if the loss or damage hasn't been caused by the council. Residents are responsible for the security of their property - purple bin(s).

Refunds

Refunds will only be possible

  • During a 14-day cooling off period after you sign-up for the service
  • Or if we find it is not possible for our crew to gain access to empty your garden bin. No other refunds are available.

The council will not give refunds for:

  • People who move to a new house outside of the city
  • People who decide to cancel during the year
  • People whose bins are contaminated or too heavy for the crews to move
  • Situations that may arise - such as manufacturing/bin delivery - which are completely out of the council's control and there's no way to remedy it immediately

Refunds will not be issued if the service cannot be delivered due to adverse weather conditions or access problems, please be assured that we will make every effort to return to business as usual and empty your bin where possible.

Other questions

What happens to the garden waste when it is collected?
Garden waste is taken to a local facility where is it composted for reuse.

Other ways you can dispose of garden waste

If you'd prefer not to sign-up to the council's new garden waste collection service, you can manage your garden waste in the following ways for free.

  • Consider home composting - use your cuttings or leaves to help feed your garden organically. If you choose to do this, you can buy composters from here - www.getcomposting.com This website also has lots of useful hints and tips as well as offers on composters.
13572