How to make a complaint if you feel that the council is not giving you the best service we can.

Please note there is a different complaints procedure for the following areas:

Adult Social Care complaints     Children's Social Care complaints

Public Health complaints           Housing Management Complaints

Ways to make a complaint

  • online by using the form below
  • E-mail: customerfeedback@wolverhampton.gov.uk
  • telephone:
    • 01902 551901
    • 01902 553215
    • 01902 554042
    • 01902 550363
    • 01902 551043
  • in person by visiting the Civic Centre
  • in writing addressed to the Complaints Manager

    • Complaints Manager
      City of Wolverhampton Council
      Civic Centre
      St Peters Square
      Wolverhampton
      WV1 1RL

A complaints form can also be requested from the Complaints Team.  It can also be requested in different languages, these include Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu.  Alternative formats – you can get complaint information in large print, Braille, audio or in another language or format by contacting 01902 551155.

A complaints form can also be requested from the Complaints Team.  It can also be requested in:

  • large print
  • braille
  • audio
  • another language
  • another format

More information is also available on our translation and interpreting services page. 

Please see the Wolverhampton Information Network for any support services.

Make a complaint

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There are two ways of raising a complaint with us; you can either provide us with an audio file or fill out our webform

In order to supply an audio complaint, you will need to record your complaint using your own device and then upload that file below

How would you like to provide your complaint?

Audio complaint

Your details

Name

Title

Address

Contact

Your Complaint

Complaint Policy

Our Complaints Policy details how City of Wolverhampton Council manages and responds to comments, compliments and complaints - this is available in the Downloads section on this page.

Procedure on the management of unreasonable customer behaviour

How City of Wolverhampton Council will decide which customers will be treated as unreasonable or unreasonably persistent, and what we will do in those circumstances is found here in the Unreasonable Customer Behaviour procedure in the Downloads section.

Service standards when making a complaint

You should expect to receive an acknowledgement in 4 calendar days and a response within 21 calendar days from when we received your complaint. 

If your complaint is more complex then more time may be needed to do a thorough investigation. You will be advised if more time is needed and when you can expect to receive a response from us.

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