Complaints are a way for you to have your say and to help us improve our service delivery. Here is some information about why it is important and how you submit a complaint.

Safeguarding

If you have an emergency/urgent matter that involves safeguarding then please contact the following:
Adults Safeguarding
Childrens Safeguarding

Social Care, Public Health and Housing Complaints

Please note there is a different complaints procedure for these areas:

Adult Social Care complaints     Children's Social Care complaints

Public Health complaints           Housing Management Complaints

Customer Feedback Exclusions

The following are some types of complaints and enquiries that will not be dealt with through the Council’s complaints policy. Please see website links below for more information.

Fixed Penalty Notices (FPNs)
Blue Badge appeals
Parking appeals/Penalty Charge Notices (PCNs)
Benefit appeals about decisions or the rate of payment
Council Tax banding decisions/Appeals
School Admission appeals/School appeal process
School complaints
Cases covered by our insurance procedures
Complaints about Councillors
Election offences/fraud
Human Resources - Employment matters/Ex-employees/Grievances/Disciplinary heari…
Ways to Complain

You can submit your complaint in the following ways:

  • Online; by using the make a complaint form
  • In person by visiting the Civic Centre
  • In writing: addressed to - Customer Liaison Team, City of Wolverhampton Council, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH

We are committed to making sure the way we work does not put disabled people at a disadvantage and to meeting our legal obligations under the Equality Act 2010. If you need any help or support to use our service, please let us know and we will consider what changes we can make.

A complaints form can also be requested from the Customer Liaison Team. It can also be requested in:

  • Different languages
  • Large print
  • Braille
  • Audio
  • Another format

More information is also available on our translation and interpreting services page.

If you wish to contact the team via telephone please call 01902 552989.

If your complaint isn't regarding one of these services above, then you can submit your complaint using the form below.

  • Start
  • Preview
  • Complete
Is this the first time your contacting us regarding this specific complaint?

As this is your first time contacting us about this, you will need to contact the service first. 

You can do this quickly by selecting your enquiry type and choosing the relevant form on our contact us page.

Contact the relevant service

Make a complaint

In order to supply an audio complaint, you will need to record your complaint using your own device and then upload that file below

How would you like to provide your complaint?

Audio complaint

Your details

Name

Title

Address

Contact

Your Complaint

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