Please note there is a different complaints procedure for the following areas:
Ways to make a complaint
- online by using the form below
- E-mail: email@example.com
- telephone: 01902 551901/01902 553215
- in person by visiting the Civic Centre
- in writing addressed to the Complaints Manager
City of Wolverhampton Council
St Peters Square
A complaints form can also be requested from the Complaints Team. It can also be requested in different languages, these include Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu. Alternative formats – you can get complaint information in large print, Braille, audio or in another language or format by contacting 01902 551155.
Make a complaint
Our Complaints Policy details how City of Wolverhampton Council manages and responds to comments, compliments and complaints - this is available in the Downloads section on this page.
Procedure on the management of unreasonable customer behaviour
How City of Wolverhampton Council will decide which customers will be treated as unreasonable or unreasonably persistent, and what we will do in those circumstances is found here in the Unreasonable Customer Behaviour procedure in the Downloads section.
Service standards when making a complaint
You should expect to receive an acknowledgement in 4 calendar days and a response within 21 calendar days from when we received your complaint.
If your complaint is more complex then more time may be needed to do a thorough investigation. You will be advised if more time is needed and when you can expect to receive a response from us.