Guidance for Good Complaint Handling for Providers

Please see link below to the Local Government and Social Care Ombudsman (LGSCO) website for guidance, resources and templates on good complaint handling for care providers.

Resources for care providers - Local Government and Social Care Ombudsman

You said, we did…

The City of Wolverhampton Council is committed to delivering excellent Customer Service.  We would love to hear your views and suggestions on what can be improved within the facilities and services which we offer…

Following customer feedback, there is now the option of submitting an online complaint in audio format via the Customer Feedback pages of City of Wolverhampton Council’s website. This was a learning and improvement we made following a complaint we received from a visually impaired customer who complained about not being able to complete the online written complaint form. As a result of the feedback, we also reviewed other aspects of accessibility in the Civic Centre for customers.

Our website also has web accessibility software called Recite Me which supports people with different disabilities in various ways.  It allows visually impaired customers to access information via the text to speech functionality; this also includes a translation tool with over 100 languages including 35 text to speech voices and a reading support function.

Published Reports

All of our published reports can be found in the Downloads section of this page.