Annual Report - What you think of our services and how we've responded to your complaints, compliments and comments.

These reports give statistical information and outline complaints, compliments and comments activity, including developments and planned improvements.

You said, we did…

The City of Wolverhampton Council is committed to delivering excellent Customer Service.  We would love to hear your views and suggestions on what can be improved within the facilities and services which we offer…

Following customer feedback, there is now the option of submitting an online complaint in audio format via the Customer Feedback pages of City of Wolverhampton Council’s website. This was a learning and improvement we made following a complaint we received from a visually impaired customer who complained about not being able to complete the online written complaint form. As a result of the feedback, we also reviewed other aspects of accessibility in the Civic Centre for customers.

Our website also has web accessibility software called Recite Me which supports people with different disabilities in various ways.  It allows visually impaired customers to access information via the text to speech functionality; this also includes a translation tool with over 100 languages including 35 text to speech voices and a reading support function.