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Make a complaint

How to make a complaint if you feel that the council is not giving you the best service we can.

Please note there is a different complaints procedure for Adult Social Care complaints.

Ways to make a complaint

  • online by using the form at the bottom of the page
  • in person by visiting the Civic Centre
  • in writing addressed to the Customer Engagement Manager

A complaints form can also be requested from the Complaints Manager.  It can also be requested in several languages, these include: Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu.

Complaint Policy

How Wolverhampton City Council manages and responds to comments, compliments and complaints can be found here in this  pdf icon policy [201kb]

Policy on the management of unreasonable complainant behaviour

How Wolverhampton City Council will decide which complaints will be treated as unreasonable or unreasonably persistent, and what we will do in those circumstances is found here in this pdf icon policy [267kb]

The policy is for the information of staff, staff in Wolverhampton Council's partner organisations and councillors as well as customers.

Service standards when making a complaint

You should expect to receive an acknowledgement in 4 calendar days and a response within 21 calendar days from when we received your complaint. 

If your complaint is more complex then more time may be needed to do a thorough investigation. You will be advised if more time is needed and when you can expect to receive a response from us.

Contact us

Contact the Customer Feedback Team by:

Customer complaints are a valuable source of feedback, we use the information drawn from complaints to review and improve our services.

iCM Form
  1. Your details
    1. Label
  2. Enquiry
  3. Equal Opportunities Monitoring
    1. Under the Equality Act 2010, the council has a responsibility to ensure that it does not unfairly discriminate in the services it provides. In order to help us ensure that our Equal Opportunities policy is working, would you please provide the following information by ticking the appropriate boxes:
    2. This information will be treated in the strictest confidence and will only be used for statistical monitoring, to ensure our services are accessible to everyone.