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Make a complaint

How to make a complaint if you feel that the council is not giving you the best service we can.

Please note there is a different complaints procedure for Adult Social Care complaints.

Ways to make a complaint

  • online by using the form at the bottom of the page
  • in person by visiting the Civic Centre
  • in writing addressed to the Complaints Manager

A complaints form can also be requested from the Complaints Manager in several languages, these include: Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu.

Service standards when making a complaint

You should expect to receive an acknowledgement in 4 days and a response within 21 days from when we received your complaint. 

If your complaint is more complex then more time may be needed to do a thorough investigation. You will be advised if more time is needed and when you can expect to receive a response from us.

Contact us

Contact the Complaints Manager by:

iCM Form
  1. Your details
    1. Label
  2. Enquiry