In the event of adverse weather conditions, we will make every effort to collect your kerbside waste. If we are not able to due to safety concerns, we will catch up as soon as possible.
Bulky waste collections may also be suspended in adverse weather any affected customer would be advised by phone as soon as possible.
What should I do if you don't collect my waste on the normal day because of the weather?
Please leave your bin in its normal location for collection and check our website and social media sites (facebook and twitter) for updates.
Can you tell me which day my bin will be collected after you've missed my normal collection day?
We try to catch up on missed collections as soon as possible, but this is dependent on the accessibility of individual roads and routes. This may change on a daily basis during the adverse weather period We will update our website and social media if collections are interrupted so check our website and social media sites (Facebook and Twitter) for updates.
I'm expected to drive to work when there's snow and ice. Why can't your crews collect my bin?
The average car weighs between 1 and 2 tonnes whereas our refuse collection vehicles (RCVs) weigh over 25 tonnes. They require more control, especially on small roads with parked cars on either side. We do not send the crews out when there is a risk of danger to pedestrians or damaging our residents' property or vehicles. We want to ensure that our collection crews are safe and will not encourage them to collect waste when it is not safe for them to do so. It is also often too icy on pavements particularly on side streets for our crews to safely collect and move heavy bins around.
Once the weather conditions have improved, can you catch up on bin collections within the week?
Whilst we endeavour to catch up on missed collections as quickly as we can, we have a limited workforce and number of vehicles. If we have missed your brown rubbish bin we will collect 2 extra bags left as side waste. We will also collect extra recycling if it is left out in a recyclable container such as a cardboard box.
What can you do to help us?
- Please ensure your recycling and waste are put out on your normal day of collection
- Please check our website and social media regularly for updates
- Please help out your neighbours who may have difficulty