Make sure you know the difference between taxis and private hire vehicles next time you need to travel.

Get Home Safe

 

Make sure you know the difference between taxis and private hire vehicles next time you need to travel.

 

Taxis

Hackney Carriage plateHow to identify a taxi

  • Have an illuminated 'taxi' roof sign
  • Will display a green plate on the rear of the vehicle

Taxi accessibility

  • All have disabled access
  • Must accept assistance dogs

Using a taxi

  • Can be hired at a taxi rank
  • Can be flagged down in the street
  • Can be pre-booked

Private hire

Private Hire plateHow to identify a private hire vehicle

  • Must have door signs displaying company logo
  • Will display a yellow plate on the rear of the vehicle
  • Must display private hire plate in front windscreen

Private hire accessibility

  • Must accept assistance dogs
  • Do not always have disabled access

Using a private hire vehicle

  • Cannot be flagged down in the street
  • Must always be pre-booked

Follow these SAFETY tips next time you use a taxi or private hire vehicle:

Share information with someone you trust about your journey and the vehicle you are in
Ask the driver to show you their badge before you start the journey
Find out which licensed taxis and private hire vehicles operate in your area and plan your journey
Examine the vehicle before you get in. Is a license displayed on the vehicle, does it look roadworthy?
Trust your instincts. If you feel worried or threatened, ask the driver to stop so you can get out
You can report any concerns to the police and your local licensing authority


Complaints

If you need to make a complaint about a driver or a vehicle, please visit our complaints page.

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