How to help yourself and others during COVID-19.

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Stay Safe

This section tells you all about how to keep yourself and others safe during COVID-19, also known as coronavirus. Here you will find information about social distancing, self-isolation and shielding, what to do if you think you might have coronavirus and keeping yourself safe at home.

How to protect myself and others

Self-isolation is important to prevent the spread of Covid-19. Self-isolation means that you:  

  • stay at home, do not go to work, school or public areas or use public transport; 
  • do not leave the home to buy food or essentials or to exercise 
  • do not have visitors to the home

More information


Protecting yourself and the person you care for

This section is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or has complex needs, cannot cope without their support.


Create an emergency plan for the person you care for. This should include: 

  • the name, address and any other contact details of the person you care for
  • who you and the person you look after would like to be contacted in an emergency
  • details of any medication the person you look after is taking
  • details of any medical appointments they need to keep

Make sure your emergency plan is in a format that can readily be shared with other people.
You may be able to arrange help and support from family and friends, but it can be reassuring to have the involvement of the local authority or healthcare provider in case informal arrangements fall through. 

Local Support

It may be also be helpful to contact the Carer Support Team who can help with contingency planning:

Further Information

The government has published detailed advice about caring for someone, including what to do if you or the person you care for has symptoms.

More information

I need some support

If you were previously advised to shield because you are clinically extremely vulnerable and you require support, please email or call 01902 290241.

If you are experiencing financial hardship and you need help, please view Financial support and guidance, email: or call 07966 292321.

If you are unwell, please call 111 or in the event of an emergency 999.

COVID-19 Mutual Aid

Mutual aid groups are collections of citizens who are offering help in response to the coronavirus outbreak. 

Groups providing support at a time of crisis are critical to keeping the city going, but please keep in mind that they are not commissioned by the Council and are managed individually by the groups themselves. 

If you (or a loved one) are a vulnerable person, please think carefully about the appropriateness of your ask from these groups. If you do have any concerns, please contact the Safeguarding Team.

Find out what you can do if you’re struggling because of coronavirus (COVID-19)

The government has produced a tool where you can find out what help you can get if you’re affected by coronavirus. 

You can find information about:

  • feeling unsafe
  • going in to work
  • paying bills or being unemployed
  • getting food
  • having somewhere to live
  • mental health and wellbeing

You will not get direct support from the government or organisations through this service:

Helpful support numbers and websites

Age UK Wolverhampton
01902 572060

Age UK national advice line
0800 678 1602

Citizen’s Advice Wolverhampton

For general advice enquiries phone the Adviceline number on freephone 0800 144 8848.

For debt text: 07850 209529 with your name and they will call you back or Email

For urgent crisis text 07525 844112 and they will call you back.

Wolverhampton Carer Support Team
Call 01902 553409 or e-mail

Wolverhampton COVID-19 Benefits Helpline
A new helpline ‘Benefits and Covid-19’ has been launched for people living in Wolverhampton who are worried about their Social Security benefit rights and entitlements following the Covid-19 outbreak. Email or call 07966 292321

Rethink Emotional Support Helpline is a freephone service for those who are in need of support, reassurance and understanding.

The service can be contacted on 0808 802 2208 at the following times:

  • Monday- Friday 6.00pm – 3.00am
  • Saturday- Sunday 2.00pm – 3.00am

PHE have launched a new campaign to support people to manage their mental wellbeing during this difficult time, using Every Mind Matters self-care resources.

The Samaritans
If you need to talk to someone contact The Samaritans online, by telephone 116 123 or email Emails will be replied to within 24 hours.

West Midlands Victim Support Team
If you’ve been affected by crime, call your local victim care team in the West Midlands on 0300 303 1977. Lines are open 8am-8pm Monday to Friday, and 9am-5pm on Saturday.

Unfortunately, some of us may lose someone through coronavirus. There are many organisations who can help.

Cruse Bereavement Care has online resources to support you and your family during this distressing time. This includes how this pandemic may affect bereavement and grief. They offer a free helpline: 0808 808 1677

West Midlands Police also offer some information. Please see 'Bereavement information for families' in the Downloads section.

Food Banks in Wolverhampton

Some food banks which usually only accept referrals are now allowing people to contact them direct because of COVID 19. To help them observe social distancing they would like people to phone or email rather than visit. Food banks can provide food directly in an emergency, although they cannot cater to personal taste.

See below for a list of food banks in Wolverhampton:

The Well

Referrals by phone through a recognised organisation (e.g. Social Services, Housing, Citizens Advice, Refugee & Migrant Centre and many others who provide advice & support across the city)

Referrals by phone Tuesday to Friday between 9.30 am and 12.30 pm. Parcels delivered between 1.00 pm and 4.00 pm.

Good Shepherd Ministry

  • Address: 65 Waterloo Road, Wolverhampton, WV1 4QU
  • Telephone: 01902 399955

Family food parcels provided on Tuesdays, 10.30 am – 11.30 am. Homeless food collection each day Monday to Friday, 12.00 pm – 2.00 pm. Office open 9:00 – 4:00pm.

Please note that dining services have been suspended

Adventist Food Bank

Referrals from agencies (email referrals are not accepted) and some self-referrals. Phone between 9.00 am and 3.00pm on Monday, Tuesday and Wednesday. Deliveries are made on the same day as referral between 1.00 pm and 8.00 pm where possible but while there is high demand, some deliveries may take up to 24 hours from the referral.

Bilston People’s Centre

Food parcels delivered on Mondays and Thursdays. Service is for people who live in Bilston mainly but may be able to help with referrals from some surrounding areas. Referrals preferred from local agencies and recognised sources (e.g. local Councillor/MP, Wolverhampton Homes, WVSC) but people living in Bilston or members of the congregation of Excel Church can self-refer.

Elias Mattu Foundation

  • Telephone: 07904310530 / 07427173171

For the Elias Mattu Foundation Foodbank, their distributing days are Monday, Wednesday, Thursday, and Saturday, 11.30am - 7.30pm.

Referrals can be made via social-prescribing, COVID-19 Mutual Support groups or via self-referral.

St Alban’s Ashmore Park

  • Address: Ashmore Park Pantry, St Alban's Church, Griffiths Drive, Ashmore Park, Wolverhampton, WV11 2LJ
  • Telephone: 01902 732317
  • Email:
  • Facebook: @StAlbansAP

Local food bank focused on Ashmore Park and WV11 postcode area. Anyone short of food can come in person to collect what they need, or you can collect on behalf of someone else in need. Local deliveries by arrangement.

Open Wednesday 12-2pm, Friday 4-6pm, Sunday 12-2pm.

Support with shopping

If you need someone to do your shopping for you if you’re vulnerable or self-isolating and have enough money to pay for it and internet access, an online delivery or volunteer card might be helpful.

All the main supermarkets are now working to prioritise elderly and vulnerable people for home delivery slots. When it’s delivered your shopping will be left at a safe distance.

If you have friends, family members or even community volunteers who can do your shopping on your behalf you could use a Volunteer Card, which is a type of e-voucher. They are quite easy to set up online and mean you can purchase an e-voucher for a volunteer to do some shopping for you.

Using an e-voucher means you don’t have to give the volunteer or neighbour your bank details or hand over cash as they are sent to your shopper by email. They are also safe to use as they mean you don’t need to have any physical contact with the person helping you.

For details of the largest supermarkets offering priority measures for vulnerable customers, please view the document called ‘Supermarket Offer in Wolverhampton’ in the 'Download' section..

If you, or someone you know, is vulnerable or self-isolating and doesn’t have friends or family nearby to help with shopping, NHS Volunteer Responders are available to help. Call 0808 196 3646 (8am to 8pm) to register and arrange volunteer help.

Keeping yourself safe at home

Times like these can bring out the best and worst in people. While some will be looking out for vulnerable relatives and friends, we also know a small minority will be looking to profit from the worry and concerns caused by coronavirus.

  • Choose a neighbour you trust to keep in touch with by phone, they can help make sure volunteers and helpers are safe.
  • Don't feel pressured to let someone into your home.
  • If someone offers to do your shopping for you don't give them your bank card or PIN number or large amounts of cash.
  • Take the time to think about any offer, even if it's genuine.
  • Don't be embarrassed to say 'No' to people or ask them to leave.
  • Be mindful of clicking on links in emails or messages or paying for items online from companies you have not researched.
  • If you suspect door-step and online scammers call 101, or 999 if you feel threatened or in danger.
What to do if you are worried about domestic violence

We know that if you are experiencing domestic abuse you may find following government advice difficult, particularly if it means spending more time with your abuser. However, you do not need to stay home if you are at risk of abuse or violence.

If you are worried about domestic abuse, you are not alone, please contact the Haven Wolverhampton for advice and support:

The Haven 

If you are a male victim of domestic abuse you can contact St Georges Hub on 01902 421904.

In an emergency always dial 999.

You can also find more advice and guidance on staying safe whilst self-isolating in this Haven guide, this Safe Lives guide or on The Haven Wolverhampton Twitter page.

For more information about coronavirus and economic abuse, please view Economic abuse and the coronavirus (COVID-19) outbreak.

For more information view the West Midlands response to domestic abuse and the #NoExcuseForAbuse campaign.

What to do if you're worried about hate crime

Hate crimes and incidents come in many different forms. It can be because of hatred on the grounds of your:

  • race
  • religion
  • sexual orientation
  • transgender identity
  • disability

It doesn’t always include physical violence. Someone using offensive language towards you, damaging your property or harassing you because of who you are, or who they think you are, is also a crime. The same goes for someone posting abusive or offensive messages about you online.

If you do not feel safe in your home or community due to hate crime, please seek support.

The following organisations are here to help:

  • Contact WMP via Live Chat or report via 111 alternatively, you can report this online to True Vision.
  • Victim Support have a dedicated hate crime team who can be contacted on 01902 795830 (8:30am-4:30pm Mon-Fri) or email
  • In an emergency always dial 999.
  • For more information about hate crime and the help and support available in Wolverhampton please visit Stop Hate


Fire safety

With more people staying at home it is more important than ever that people are taking appropriate steps to prevent fires.

Detailed fire safety advice has been provided by West Midlands Fire Service to advise individuals and businesses how they can keep their homes and premises safe. The advice can be found here.

Be Kind logo

Be Kind

This section tells you all about how to look after yourself and others during COVID-19, also known as coronavirus. Here you will find information about volunteering, taking care of your mental health and wellbeing and looking after your physical health.

Looking after your mental health and wellbeing

Due to the Coronavirus pandemic life is changing for all of us for a while. When lots of things change at once it’s easy for us to feel overwhelmed. The information in this section is to help support your mental health and wellbeing, and provides links to resources and contact numbers for those who can help you when you need support.

Are you experiencing mental distress and need urgent support?

Having a mental health crisis can mean different things to different people but generally means when someone’s health worsens to the point they need urgent help from professional services.

A crisis can include:

  • thinking about suicide or acting on suicidal thoughts
  • thinking about harming yourself
  • having an episode of psychosis (where you might experience or believe things that others do not), or
  • doing something that could put yourself or other people at risk

The people closest to an individual may notice when they may be in a crisis and should support them to seek immediate expert advice.

It's important to know that support is available. Please do not suffer in silence

If you or someone you care for is experiencing a mental health crisis there is support available to you when you need it from the following:

Black Country Healthcare new 24-7 mental health support line

A mental health support line is available for Black Country residents of all ages. Call 0800 008 6516

  • press 1 if you live in Wolverhampton or Sandwell
  • press 2 if you live in Dudley or Walsall

The Samaritans

If you are having a difficult time or if you are worried about someone else, The Samaritans are there to listen.

Contact The Samaritans online, by telephone 116 123 or email Emails will be replied to within 24 hours.


Rethink Emotional Support Helpline is a freephone service for those who are in need of support, reassurance and understanding. The service can be contacted on 0808 801 0525 or email at the following times:

  • Monday- Friday 9am – 4pm

For more information visit the Rethink website.

Are you concerned about your mental wellbeing?

Are you feeling low?

Are you feeling down and struggling to lift your mood?

Perhaps you are worried about things and struggling to find solutions to problems, and not able to think about anything else other than these problems.

There is support available to help you through the Wolverhampton Healthy Minds Service.

The Sanctuary Hub is a safe place for anyone aged 18 or above who requires support outside of regular mental health services.
The Sanctuary Hub is open 7 days a week, Monday - Friday 6pm- 11pm, Saturday and Sunday 12pm - 11pm
This is a drop in service no appointment is necessary however it is advisable to phone the team before you attend as there is a limit to the number of people who can attend at any one time
You can find the Sanctuary Hub at Base 25, Castle House, Wheelers Fold, Wolverhampton, WV1 1HN. Tel:  01902 572040.

Online resources

If you are experiencing stress, feelings of anxiety or low mood, you can use the NHS page on mental health and wellbeing for self-assessment, audio guides and practical tools.

Every Mind Matters also provides simple tips and advice to start taking better care of your mental health including:

The Easy Read Guidance gives advice on looking after your mental health and wellbeing.

View links below for more information:


Unfortunately, some of us may lose a loved one - a family member, partner or a friend.  There is support available if you have suffered a bereavement.

Cruse Bereavement Care has online resources to support you and your family during this distressing time. This includes how this pandemic may affect bereavement and grief. They offer a free helpline: 0808 808 1677

West Midlands Police also offer some information on bereavement information for families.

Wolverhampton LGBTQ+

WLGBT+ are providing free counselling to those that identify within our LGBTQ+ community.  

The service is non-judgmental, safe, secure and accepting led by passionate and competent counsellors- both trainees and trained. 

If you need or know someone that needs this valuable service then please contact WLGBT+ by emailing  

WLGBT+ aim to make contact within 7 days, then you will be able to have a chat with one of their counsellors.

The next step is up to you there is no pressure to take up the offer of counselling, you’re in full control of any decision you make.


CALM is the Campaign Against Living Miserably, for people in the UK who are feeling down or feel as if they ‘have hit a wall’ for any reason.


If you are a young person, or if you know a young person who is not coping with life, For confidential suicide prevention advice contact Papyrus on 0800 068 4141, email or visit


Liberate has partnered with the NHS to offer you a free subscription until March 2021 to the #1 meditation app for POC/BAME communities.

Liberate Meditation offers culturally sensitive and diverse meditations and talks that have been curated for the BAME community. The app aims to help reduce anxiety, alleviate stress and promote rest.

For more information, please visit NHS - Liberate Meditation.

Are you feeling lonely?

Loneliness can have a significant effect on both our mental and physical health. It can be hard to admit we are lonely and need help, but we should encourage anyone feeling this way to contact someone who can understand and offer support

If you would like to speak to someone about your feelings of loneliness, or if you are worried about someone who is lonely there is support available to you:

  • Wolverhampton Community Support Team on 01902 553445
  • Wolverhampton Carer Support Team on 01902 553409
  • Wolverhampton’s Social Prescribing Service on 07366 701877
  • Compassionate Communities Befriending Helpline on 01902 774570
  • Samaritans free call on 116 123 or email
  • Silverline, for people aged 55 and over, call 0800 4 70 80 90
Taking care of your mental health and wellbeing

Due to the Coronavirus pandemic life is changing for all of us. When lots of things change at once it’s easy for us to feel overwhelmed.

The tips and advice here are things you can do now to help you keep on top of your mental wellbeing and cope with how you may feel.

Connect with others
Connect with others logo

Connecting with others, including friends and family is important for your health and wellbeing.

There’s no reason not to stay in touch with friends and family via telephone, video calls or social media – whether it’s people you see often or connecting with old friends.

Maintaining social relationships with people you trust is important for your wellbeing. Connect with people around you either in person, virtually or by sending them a letter. Building connections with others will support your own wellbeing and also let others know that you are thinking of them.

Useful links

Guidance from the Mental Health Foundation on connecting with others

Five Ways to Wellbeing artwork courtesy of the Mental Health Foundation of New Zealand.

Be active
Be active logo

Regular physical activity is linked with feeling good and functioning well.

Being active is great for your physical and mental wellbeing so try to build some physical activity into your daily routine. Aim to be physically active every day - any form of physical activity is better than none at all. It is recommended that you do at least 2.5 hours of moderate physical activity a week, that’s around 20-30 minutes a day.

You can stay active in your home, even when you are self-isolating. Physical activity does not need to be intense, light activity can make a difference too. This can be simple tasks and there are options for most ages and abilities such as:

  • Cleaning your home
  • Gardening
  • Dancing to music
  • Walking up and down the stairs more often
  • Seated exercises (see links below)
  • Virtual exercise classes (see links below)
  • Sitting less. If you’re working from home, you may find yourself seated for long periods of time. Take a short walk round the house if you find yourself sitting for longer than an hour. Or go for a walk during your lunch break or after work if you are able to.

If you can and able to, once a day get outside. Spending time in green spaces can improve your health and wellbeing.

Useful links

Five Ways to Wellbeing artwork courtesy of the Mental Health Foundation of New Zealand.

Take notice of what is going on
Take notice of whats going on logo

Taking notice and being aware is important as it’s linked with good health and wellbeing. Pay attention to how your family or friends might be feeling. Some people will be more anxious about the outbreak and you might need to reassure them.

Pause and reflect on how life has changed for you, your family and friends in recent weeks. Reflect on your experiences of the pandemic and how this has led us all to a new way of living.

COVID-19 has affected us all differently. This has been a difficult time for everyone and sharing how you are feeling and the things you are doing to cope with family and friends can help them too.

If you don’t feel able to do that, there are people you can speak to via NHS recommended helplines.

Savour the moment and take time to reflect on your experiences as this will make you appreciate things in life. Take time to relax and focus on the present. This can help with difficult emotions, worries about the future, and can improve wellbeing. Relaxation techniques can help some people remain calm and deal with feelings of anxiety. For useful resources see Every Mind Matters and NHS’ mindfulness page (link below)

Useful links

Five Ways to Wellbeing artwork courtesy of the Mental Health Foundation of New Zealand.

Keep learning
Keep learning logo

Take up opportunities to learn something new. This can enhance self-esteem and makes us feel good within ourselves. Try something new or rediscover an old interest that you didn’t have time to do before e.g. reading a book or learning how to use a laptop.

Why not:

  • Keep your brain occupied by reading, writing or doing quizzes
  • Listen to a chatty radio station or podcasts
  • Look up some new recipes to create healthy dishes;
  • Sign up online for tutorials and online courses, many of which are free, that might be of interest

If you are a parent be a role model for your children and show them that it's important that we all keep learning.

Useful links

Five Ways to Wellbeing artwork courtesy of the Mental Health Foundation of New Zealand.

Give some time to support others
Give some time to support others logo

Remind us to be kinder to those around us. We tend to feel better when we give to others and this is needed now more than ever before. It could be as simple as giving someone a smile or thanking them.

Do something nice and spend time on others such as keeping an eye on elderly neighbours or relatives and think about how you could help them if needed – it could make a big difference to them and can make you feel better too.

Offer support as some people, either due to their age or health complications are at greater risk of complications if they are affected by Coronavirus. If they do become unwell and are required to self-isolate, they may need someone to collect their medication or groceries. Make sure that they have your contact number so they can call you if they need your help.

You can also give by volunteering your time.

Wolverhampton Voluntary Sector Council are collecting information about potential volunteers and matching their skills to those that need it. They will help to make sure that both those who are volunteering and those who receive support are kept safe. If you would like to volunteer, please complete the form below

Five Ways to Wellbeing artwork courtesy of the Mental Health Foundation of New Zealand.

Do you have worries about money?

You may be worried about work and money if you have to stay home or if there is uncertainty about your job– these issues can have a big impact on your mental health and wellbeing

For guidance on what your rights are at work, what benefits you are entitled to and what further support is available please see our guidance for employees or advice from citizens advice or the National Debt line.

A new helpline ‘Benefits and Covid-19’ has been launched by the Council for people living in Wolverhampton who are worried about their Social Security benefit rights and entitlements following the Covid-19 outbreak.

The helpline which is run by the Council’s Welfare Rights Service can be accessed at:

If you are worried about your finances, there is support available from the Wolverhampton Citizens Advice Bureau:


For urgent CRISIS

Are you worried about housing?

If you are having problems paying your rent or mortgage or have any concerns about your housing, please click on the relevant section below for advice:

What else you can do to look after your mental health and wellbeing?

Ensure you have enough food, toiletries and other essential supplies

Think about how you can get any supplies you need before you start to run out. If you are social distancing, you can go to the shops and buy any essential items. Remember to maintain a distance of two metres from others at all times. Make a list before you go and keep your shopping trips to a minimum.

Try to pick healthy food, especially as you might not get as much exercise as normal. If you are self-isolating the best option is to ask a trusted friend, neighbour or relative to do your shopping for you. They can drop this off outside your door so that you can avoid face-to-face contact.

Support your family

If you are a parent, then make sure you keep an eye on your children’s emotional mental health and wellbeing. School closures have come as an abrupt halt to their daily routine and they are likely to be missing their friends. Whilst dealing with the changes to family life at this time it will be helpful to create a new routine for children and to reassure them that the changes have been necessary to keep everyone safe.

Useful guidance can be found on

Watch your alcohol intake

This is a stressful time for lots of us and in times of stress we can find ourselves drinking more often or more heavily.

On top of that, many of our routines will have changed, which might make it hard to keep on top of how much we’re drinking. Here are some ways to help you look after your mental health while keeping a happy, healthy relationship with alcohol.

Coronavirus and those affected by Dementia

People with dementia are likely to have other health conditions, making them particularly vulnerable to develop severe symptoms and complications if affected by Coronavirus. People with dementia are prone to developing delirium (a state of confusion) if they develop an infection. They may also not be able to communicate if they are experiencing any symptoms due to communication difficulties and may not be able to follow instructions on hand washing or social distancing.

There are several resources specifically for supporting people caring for those with dementia during the outbreak:

Dementia Connect: Alzheimer's Society's new personalised support service provides access to advice online

If you have any concerns about caring for someone with dementia through the coronavirus outbreak, you can contact the Admiral Nurses Helpline on 0800 888 6678 or email

Useful Links

Eating well

There are no foods or supplements that can prevent or treat COVID-19. Nevertheless, eating a well-balanced diet, with plenty of fruits and vegetables, whole grains, proteins and healthy fats is the best way to get all the essential nutrients you need for good health and normal immune function.

If you aren't able to eat as much fresh fruit and vegetables as normal due to self-isolation, don't panic; canned, dried or frozen fruit and vegetables, as well as fruit juice or smoothies (but do not have more than 1 portion a day as these drinks are sugary and can damage teeth) also count towards your 5-a-day.

As you may be less active during self-isolation, it is also important to pay close attention to food portions to keep our energy balance adjusted to meet your needs. During long periods of stress, you may find you are eating more than you need. Additionally, staying at home for longer periods can lead to snacking out of boredom. Maintaining a daily routine can help manage some of this stress. One way to do this is by sticking to regular mealtimes and planning meals in advance.

This can help better control hunger levels, meet nutrient requirements and allow you to get the most out of the food available to you, reducing food waste. If you do find yourself needing a snack, opt for healthier options like fruit, nuts or yoghurt as these foods are nutritious and more filling.

Useful Links

Staying hydrated

Good hydration is important for all age groups and is something for everyone to consider.

The NHS Eatwell Guide says we should drink 6 to 8 glasses of fluid a day. Water, lower fat milk and sugar-free drinks, including tea and coffee, all count. Water is a healthy and cheap choice for quenching your thirst at any time. It has no calories and contains no sugars that can damage teeth.

Tips for staying Hydrated:

  • Try to keep a bottle or glass of water on your desk, or by your side, throughout the day.
  • If you do not like the taste of plain water, try adding a slice of lemon or lime. Or heat the water and infuse a tea bag. You could also add some no-added-sugar squash or fruit juice for flavour.
  • If you are caring for someone, you may need to prompt, encourage or assist to drink. Offering a preferred cup or glass may help.

Useful Links


The best thing a smoker can do is to quit, to protect themselves and others, and reduce the impact on NHS services.

Coronavirus (COVID-19) is a respiratory infection, it affects the lungs and airways. Smoking damages your lungs and weakens your immune system. This makes it more likely that you will have complications if you get sick and that it will take you longer to recover.

Smokers are also much more likely to get other health problems at a time when the NHS is under strain from COVID-19.

Why not decide that ‘today is the day’, there’s lots of helpful resources and support available to aid your quit attempt. If you’re not ready to quit just yet, you can also find out more information on protecting others from second hand smoke.

Why not join the conversation, and share your story of quitting, or hear from other people how they are getting on with their quit attempts by following #QuitforCovid

Useful Links