The Test and Trace Support payment is designed to support people on low incomes, if they will lose income as a result of self-isolating and to encourage them to get tested if they have symptoms.

This scheme has been extended from 8 March 2021 to parents and guardians who are not legally required to self-isolate, but who need to take time off work to look after a child or young person who is self-isolating. Applicants will need to satisfy the other eligibility criteria for the main scheme or discretionary scheme, as below, to receive the payment.
 
This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions. Eligible individuals can make a claim providing that their period of self-isolation started on or after 28 September 2020 or 8 March 2021 if applying due to child’s self-isolation.  Applications must be made within 42 days of the first day of the isolation period.
 
This payment is taxable if you are a taxpayer but it is not subject to National Insurance Contributions. HMRC will automatically collect tax from your pay through your tax code, or self-employed recipients should report the payment on their 20/21 and 2021/2022 Self-Assessment tax return.

Who is eligible

Please note: you must hit all of the criteria below in order to be eligible for payment.

You will be eligible if you:

  • Are employed or self-employed
  • Have been told to stay at home and self-isolate by NHS Test and Trace either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • Are unable to work from home and will lose income as a result
  • Are currently receiving:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit and/or;
    • Pension Credit
  • Comply with the notification from NHS Test and Trace to self-isolate

or

  • If you are single or a couple without dependant children with wages of less than £354.41 per week/£18,480 per year. From 7 April 2021, this increases to £575.34 per week/ £30,000 per year. 
  • If you are a member of a couple (with a dependant child) or single with a dependant child with wages of less than £383.56 per week / £20,000 per year. From 7 April 2021, this increases to £575.34 per week/ £30,000 per year.

AND

  • you will face financial hardship as a result of not being able to work while you are self-isolating (you will be asked to substantiate this).

 
If applying due to a child’s isolation you must satisfy the above
 
AND

  • you are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • you cannot work from home while undertaking caring responsibilities and will lose income as a result.

AND

  • your child or young person:
    • is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attends an education or childcare setting.
    • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19
    • your child has been told to self-isolate on or after 8 March 2021.

 Applications can be backdated to 8 March 2021 and the parent or guardian will be eligible for the payment if they meet all the other eligibility criteria (for the main scheme or the discretionary scheme). Confirmation will be requested from your child’s education care setting.
 

Who is not eligible?

You will not be eligible for the scheme if you:

  • Are not employed or self-employed
  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you self-isolate.
  • Can work from home during a period of self-isolation.
  • Have not received a notification from NHS Test and Trace telling you to self-isolate.
  • Are furloughed
  • Have not engaged with NHS test and trace within the isolation period

Activating your Test & Trace code

If you have received a notification from the NHS to self-isolate including a link to register, you need to ensure that you complete the registration and engagement process in full using your postcode and date of birth. If you fail to do this, the code will not be activated. You then need to apply for the payment using the same address you registered with.

Can I help someone else make an application, or make an application on their behalf?

You can help someone else fill out an application or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else; payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.

If you have received a notification from the NHS to self-isolate including a link to register, you need to ensure that you complete the registration and engagement process in full using your postcode and date of birth. If you fail to do this, the code will not be activated, unless you are the parent or guardian of a child. You then need to apply for the payment using the same address you registered with.

Overdrawn Account

If you are overdrawn and you do not want your bank to use the £500 payment to pay your overdraft, you could request a first right of appropriation. Please contact your bank to find out how to do this.


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Apply for Test and Trace Support Payment

If you have any issues filling out this form please call 01902 550440.

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