Complaints about a driver or vehicle.

There are millions of journeys undertaken in licensed vehicles every year and almost all of these take place without issue.

If your experience has fallen short of this, please provide as much information as possible on the form below to help our Licensing Compliance team investigate your complaint.

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Witness Statement

The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. Once a statement is provided you may be asked to give evidence in court.
Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully.
Would you be willing to provide a witness statement?

City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure

Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.


Customer name


Customer address


Details of the Incident

Were you a passenger?


Vehicle and driver details if known

Vehicle details

Driver details

Police report

Has the incident been reported to the police?

Reported to police