If you are an existing customer of our Trade Waste service, you may have some questions. Our FAQs answer the popular questions you may have.
How to make a payment

By Direct Debit

To set up a direct debit, call the Debt Management team on 01902 554518

By Phone

Debit or credit card payments can be made 24 hours a day, 7 days a week on our freephone number

Call 0800 1804464 and select option 4 (mobile charges vary, please check with your network provider)

Web

Pay your invoice on 'My Account'

You will need your invoice number and card ready.

Make a payment online

Post

Make cheques payable to City of Wolverhampton Council and send it to:

City of Wolverhampton Council,
PO Box 26
Civic Centre
St. Peter's Square
Wolverhampton
WV1 1RL

Do not send cash through the post.

Invoice explained
Invoice Explained
I need an extra collection/bin

Please email tradewaste@wolverhampton.gov.uk

What goes in my bins?
My bin hasn’t been emptied

Your bin needs to be presented on time (by 6am) with the lid closed, and no obstructions in front of the container. 

If any of the following reasons apply and you have followed the steps to solve the issue, contact us on the day of the missed collection. We will, if possible make a second attempt to collect. There is no obligation for us to return, however, every effort will be made to collect your waste before your next collection date. The additional lift my be chargeable at your usual lift rate.

We cannot take side waste so please do not place any waste in front of or on top of the bin. If you find that you are producing side waste on a regular basis you may need to increase your level of service, please contact us.

Have you paid?

Your instalments need to be up to date please see the ways to pay. Once paid collections will resume.

Was your bin presented on time?

Your bin needs to be at the collection point that we have been given access to by 6am

Was it too heavy or compacted?

Our trucks have a safety mechanism on the back and will not lift the bin if the waste is too heavy or packed too tightly into the bin. We advise you to remove the heavy waste and your bin will be emptied on your next collection date. You may also need to book an additional collection to remove any excess waste.

Did your bin have incorrect (contamination) waste in it?

To check if your bin had incorrect waste in it, please view what goes in my bins.

View what goes in my bins 

If the bin was missed in error by the crew

You need to contact us, within 48 hours by emailing the following details to tradewaste@wolverhampton.gov.uk or by calling after 2:30pm on your expected collection day.

  • Company name
  • company contact details (if different)
  • size of bin
  • day of collection/round
  • issue

We will contact the crew to discuss your collection, if none of the reasons above apply, a collection will be arranged within 2 working days.

My bin has gone missing / is damaged what do I do?

Please call 01902 551155 or email tradewaste@wolverhampton.gov.uk 

I would like to change/cancel my service

Please call 01902 551155 or email tradewaste@wolverhampton.gov.uk 

I have an event can you provide a waste solution for this?

Please call 01902 551155 or email tradewaste@wolverhampton.gov.uk 

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