The helpline, a joint initiative between the City of Wolverhampton Council, Wolverhampton Homes and Citizens Advice Wolverhampton, is open to anyone who is experiencing difficulties as a result of the pandemic.
Callers can receive help and advice on variety of issues including financial hardship, debt issues, risk of homelessness, access to benefits, family support and more.
If either you or a vulnerable resident needs support then please email firstname.lastname@example.org or call 01902 290241.
The helpline is open Mondays to Fridays 9am to 5pm. Over the festive season, the line is open on Christmas Eve from 9am to 3pm and then will close until Monday 4 January. An automated message will be available for residents who contact the line during this time offering alternative routes for support.
Alternatively, residents can contact NHS Volunteer Responder service on 0808 196 3646 between 8am and 8pm including Christmas Day, Boxing Day and New Year’s Day for support with shopping and medication, or if they are feeling lonely or isolated.
The latest information and guidance around coronavirus is available at GOV.UK and on the council’s own coronavirus pages. Further details of the Tier 3 Very High Alert restrictions currently in place, and the answers to frequently asked questions, are available at Covid Alert.
Symptoms of Covid-19 include a fever, a new, continuous cough and loss or change to a person’s sense of taste and smell. To book a test, visit GOV.UK or call 119. People can get tested within 8 days of developing symptoms.