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Make a food complaint/complain about a food business

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Home
Food Businesses and Safety
Make a food complaint/complain about a food business

Report any concerns relating to a food business located within Wolverhampton

Make a food complaint/complain about a food business

Complete our web form to make a food complaint or report any concerns relating to a food business.

Businesses must be located within the City of Wolverhampton Council.

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Information message

Filling out this form will email the relevant department

Your details

Name

Customer name

Title

Title

Enter other…

First name

Last name

Address

Customer address

First line of Address

Second line of Address

City/Town

Postcode

Contact

Contact details

Email

Phone number

Business details

Name

Business name

Address

Business address

First line of Address

Second line of Address

City/Town

Postcode

Complaint details

Type of complaint

Type of complaint

Enter other…

Date and time of incident

Date and time of incident: Date

Date and time of incident: Time

Food poisoning details

Were others in your party affected?

Yes

No

Are they part of your household?

Yes

No

Have you visited your GP?

Yes

No

Did you provide a specimen?

Yes

No

Error message

Thank you for contacting City of Wolverhampton Council.

In order to confirm if you have been suffering food poisoning, you will need to provide a sample.

Visit your GP as soon as possible if you are still symptomatic. For more information visit https://www.nhs.uk/conditions/food-poisoning. A record of your complaint will be kept on file.

Warning message

Thank you for contacting City of Wolverhampton Council.

In order to confirm if you have been suffering food poisoning, you will need to provide a sample.

For more information, visit https://www.nhs.uk/conditions/food-poisoning. A record of your complaint will be kept on file.

Status message

Thank you for contacting City of Wolverhampton Council.

The Local Authority in which you live will automatically get a notification if your symptoms are confirmed as food poisoning and you may be contacted.

A record of your complaint will be kept on file.

Unhappy with food product details

Cause of unhappiness

Cause of unhappiness

Please provide as much detail as you can

Mould details

Type of food

Information message

Mould growth occurs naturally when fruit and vegetables become damaged and bruised.

Thank you for contacting City of Wolverhampton Council. On this occasion no further action will be taken.

Information message

There is no risk to health.

Mould occasionally occurs when sealed cartons or cans become damaged allowing air to enter the carton or can which encourages mould growth.

Thank you for contacting City of Wolverhampton Council. On this occasion, no further action will be taken. We would recommend that you contact the place of purchase.

Insects and slugs details

Type of food

Information message

Always wash fresh fruit and vegetables.
They are not harmful to health and should be removed during the washing of the food.

Thank you for contacting City of Wolverhampton Council. On this occasion, no further action will be taken.

Information message

Sometimes insects are difficult to detect during processing.

They are not harmful to health and should be removed during the washing of food.

Thank you for contacting City of Wolverhampton Council. On this occasion, no further action will be taken. We would recommend you contact the place of purchase regards your complaint.

Information message

These are tiny brown insects which breed rapidly in warm, dark, humid conditions. These are a domestic pest and are rarely found commercially.

If you find them:

discard all affected foods
clean cupboards thoroughly
store all new dried goods in airtight containers
ensure good ventilation in food areas

Thank you for contacting City of Wolverhampton Council. On this occasion no further action will be taken.

Black bits details

Are the black bits uneven in shape?

Yes

No

Information message

Uneven Grey or black pieces are more than likely to be bakery char which are pieces of overcooked dough which have flaked off baking trays.

We would recommend that you contact the place of purchase.

Thank you for contacting City of Wolverhampton Council. On this occasion, no further action will be taken

Do you have Pictures?

Yes

No

Status message

Please attach the pictures.

Thank you for contacting the City of Wolverhampton Council. We will review the pictures and an officer will contact you.

Error message

Unfortunately without physical or photographic evidence we will be unable to investigate the matter further.

Thank you for contacting City of Wolverhampton Council

Sticks and stones details

Information message

Thank you for contacting City of Wolverhampton Council. On this occasion, no further action will be taken.

For Vegetables - Small sticks and stones may originate from the soil in which vegetables are grown.

For raw fruit and vegetables - thoroughly wash before consuming.

For frozen or canned fruit or vegetables - We would recommend that you contact the place of purchase

Condition of food business details

Please provide as much detail as you can about your concern about the condition of the food business

Please upload any picture you have?

Food past its date details

Food past its date confirmation

Food past its Best Before date

Food past its Use By date

Status message

Best Before dates are about quality, the food will be safe to eat after this date.

The business is not committing an offence by selling the items past their date.

Thank you for contacting City of Wolverhampton Council. On this occasion, no further action will be taken.

Please provide as much detail as you can about you complaint

Please upload any picture you have?

Evidence details

Please provide some evidence or we can't investigate the matter further.

Please upload any picture you have?

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Last Updated

22 September 2021

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