How well we are performing
Environmental Services receive a large number of enquiries every year about maintaining the city environment. Challenging targets are set to ensure that our teams respond in a timely way to issues reported by the public. Environmental Services monitors its performance to ensure that it exceeds the targets set and then compares the performance to previous years.
You can view the Environmental Maintenance Report from the 'Downloads' section to see the number of enquiries we receive and how well we have done in responding to them. We also use this data to compile the top issues that affect people and the hot spot areas where they occur. Environmental Services can then use this information to prioritise resources and put resources to where they are needed.
The Environmental maintenance report shows how well we respond to customer enquiries. It details the number of issues received and enquiries resolved and our performance.
Customer satisfaction results
|
Satisfaction with... Confidence interval |
2021 +/- 4.5% |
2019 +/- 9.5% |
2018 +/- 8.4% |
|
Environmental Services overall |
57% |
57% |
74% |
|
Do you believe you were treated fairly? |
73% |
71% |
68% |
|
Street Cleansing |
49% |
52% |
67% |
|
Litter bin emptying |
67% |
72% |
82% |
|
Graffiti removal |
57% |
62% |
73% |
|
Fly tip removed quickly |
38% |
43% |
62% |
|
Grass Cutting |
72% |
61% |
77% |
|
Hedge maintenance |
63% |
58% |
72% |
|
Annual Bedding |
69% |
70% |
81% |
|
Green Open Space/Play Areas |
64% |
66% |
78% |
|
Cemeteries |
82% |
85% |
86% |
|
Pest Control |
54% |
67% |
57% |
|
Tree Maintenance |
57% |
49% |
New Question |
|
General Household Waste Collection |
84% |
79% |
New Question |
|
Household Recycling Collection |
85% |
80% |
New Question |
|
Garden Waste Collection |
76% |
67% |
New Question |
|
Bulky Household Collection |
54% (60% no opinion) |
60% (50% no opinion) |
New Question |
|
HWRC- Rubbish tip sites |
73% |
70% |
New Question |
|
Litter/dog fouling Enforcement |
31% |
New Question |
|
|
Fly tipping Enforcement |
23% |
New Question |
|
|
Removal of abandoned vehicles |
45% (51% no opinion) |
New Question |
|
|
Moving on traveller incursions |
65% (44% no opinion) |
New Question |
|
|
Dealing with statutory nuisance (Noise/Odour/Light/Smoke) |
30% (41% no opinion) |
New Question |
|
|
Dealing with filthy premises with accumulations of waste inside and out |
32% (43% no opinion) |
New Question |
|
You said, We did
This customer survey clearly shows what people think about our service. Respondents were asked how best to reduce litter...
|
Option |
Total |
|
Better litter enforcement i.e. prosecuting those responsible for littering |
237 |
|
More litter bins |
207 |
|
Education initiatives to encourage people not to drop litter |
204 |
|
Street sweeping routes being covered more frequently |
186 |
|
Employ more people to sweep the streets |
176 |
|
More street sweeping with mechanical vehicles |
150 |
|
Street sweeping after refuse collections |
141 |
|
More community involvement i.e. local volunteers picking up litter |
128 |
The top three suggestions are the same as last year's feedback.
- More frequent sweeping
- Better enforcement
- Education
Street Cleansing routes have been optimised and enforcement is delivered through the Shop a Tipper campaign using CCTV images.