Environmental Services are responsible for Waste & Recycling, parks, street cleansing, grounds maintenance, tree maintenance, cemeteries and crematoriums, landscaping, pest control and Environmental Crime & Public Protection.

How well we are performing

Environmental Services receive a large number of enquiries every year about maintaining the city environment. Challenging targets are set to ensure that our teams respond in a timely way to issues reported by the public.  Environmental Services monitors its performance to ensure that it exceeds the targets set and then compares the performance to previous years.

You can view the Environmental Maintenance Report from the 'Downloads' section to see the number of enquiries we receive and how well we have done in responding to them. We also use this data to compile the top issues that affect people and the hot spot areas where they occur. Environmental Services can then use this information to prioritise resources and put resources to where they are needed. 

The Environmental maintenance report shows how well we respond to customer enquiries. It details the number of issues received and enquiries resolved and our performance.

Customer satisfaction results

Satisfaction with...

Confidence interval

2021

+/- 4.5%

2019

+/- 9.5%

2018

+/- 8.4%

Environmental Services overall

57%

57%

74%

Do you believe you were treated fairly?

73%

71%

68%

Street Cleansing

49%

52%

67%

Litter bin emptying

67%

72%

82%

Graffiti removal

57%

62%

73%

Fly tip removed quickly

38%

43%

62%

Grass Cutting

72%

61%

77%

Hedge maintenance

63%

58%

72%

Annual Bedding

69%

70%

81%

Green Open Space/Play Areas

64%

66%

78%

Cemeteries

82%

85%

86%

Pest Control

54%

67%

57%

Tree Maintenance

57%

49%

New Question

General Household Waste Collection

84%

79%

New Question

Household Recycling Collection

85%

80%

New Question

Garden Waste Collection

76%

67%

New Question

Bulky Household Collection

54%

(60% no opinion)

60%

(50% no opinion)

New Question

HWRC- Rubbish tip sites

73%

70%

New Question

Litter/dog fouling Enforcement

31%

New Question

Fly tipping Enforcement

23%

New Question

Removal of abandoned vehicles

45%

(51% no opinion)

New Question

Moving on traveller incursions

65%

(44% no opinion)

New Question

Dealing with statutory nuisance (Noise/Odour/Light/Smoke)

30%

(41% no opinion)

New Question

Dealing with filthy premises with accumulations of waste inside and out

32%

(43% no opinion)

New Question

You said, We did

This customer survey clearly shows what people think about our service. Respondents were asked how best to reduce litter...

Option

Total

Better litter enforcement i.e. prosecuting those responsible for littering

237

More litter bins

207

Education initiatives to encourage people not to drop litter

204

Street sweeping routes being covered more frequently

186

Employ more people to sweep the streets

176

More street sweeping with mechanical vehicles

150

Street sweeping after refuse collections

141

More community involvement i.e. local volunteers picking up litter

128

The top three suggestions are the same as last year's feedback.

  1. More frequent sweeping  
  2. Better enforcement
  3. Education

Street Cleansing routes have been optimised, enforcement is delivered through the 'Keep your Street Neat' now to include ‘Pesky Blighters’ a new name the offender campaign and we are active in schools.

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