Tell Us Once Service
From Tuesday March 24, we will offer Tell Us Once capture only at all death registrations. Customers will be given a reference number and contact details which will enable them to complete the full Tell Us Once Service online or over the telephone.

You must register a death within 5 calendar days unless the coroner is investigating the cause of death. An appointment will be required to register.

Order copies of certificates

There is no "original" death certificate. If you need certified copies of the register entry, to deal with the estate of the deceased, you are able to purchase these from the registrar at your appointment.

If you don't buy enough certificates at the appointment, you can still buy further copies at a later date, these will cost more than if purchased at the appointment.

Costs

Death certificates are £11.00 and can be paid for at the time of registration. All payments must be by debit or credit card.

If details are recorded inaccurately, there is a charge £75 or £90 depending on the error.

Who can register a death?

You can register a death if you are:

  • a relative of the deceased

or if there are no relatives

  • someone who was present at the death
  • the occupier of the premises where the death occurred (if the occupier is aware)
  • the person arranging the funeral
Where should a death be registered?

You must register a death in the district where the death occurred. If it occurred within Wolverhampton, you will need to register over the telephone with us.

  • If a death occurs at New Cross hospital, staff from NHS Bereavement Services will forward the relevant paperwork to us and we will contact you in due course to register over the telephone
  • If a death happens anywhere else in Wolverhampton, the GP will forward the relevant paperwork to us and we will contact you in due course to register over the telephone
Your appointment

The doctor or hospital will send the relevant paperwork to us via email along with next of kin contact details. Once the paperwork has been received we will contact the next of kin and the death registration will be carried out over the telephone.

Please note: We cannot register a death until we have received:

  • a signed Medical Cause of Death certificate from the GP / hospital

OR

  • the coroner has completed their investigation
What to bring to your appointment

At the appointment the registrar will ask the following relating to the deceased:

  • The date and place of death.
  • The full name and surname of the deceased person (and the maiden surname if the deceased was a married woman/civil partner).
  • The date and place of birth.
  • The occupation of the deceased and, if the deceased was married, the full name and occupation of their spouse / civil partner.
  • Their usual address.
  • The date of birth of a surviving spouse or civil partner.
  • the name and address of the person registering the death
Tell Us Once

Tell Us Once Service
From Tuesday March 24, we will offer Tell Us Once capture only at all death registrations. Customers will be given a reference number and contact details to go away and complete the full Tell Us Once Service online or over the telephone.

Tell Us Once is a free service offered by HM Government. 

When someone has died, there are lots of things that need to be done, at a time when you probably least feel like doing them. 

Tell Us Once is voluntary to use and very helpful. It enables you to report a death only once, telling central and local government services securely and confidentially without you having to inform them individually. Many services can be notified and these include: 

  • the local council - to update services such as Council Housing, Housing Benefit, Council Tax, Blue Badge and remove the person from the Electoral Register 
  • HM Revenue and Customs (HMRC)- to deal with personal tax and to update regarding Child Benefit and Tax Credits claims (contact HMRC separately for business taxes, like VAT) 
  • Department for Work and Pensions (DWP) - to update benefits information for example: State Pension, Universal Credit 
  • Passport Office - to cancel a British passport 
  • Driver and Vehicle Licensing Agency {DVLA) - to cancel a driving licence and to remove registered keeper details, possibly for up to five vehicles 
  • Public Sector or Armed Forces Pension Schemes - to update pension records 

How do I use the service?

After you have registered the death with the Registrar, if the service is offered face to face, they will complete the Tell Us Once service with you at the same time. 

Otherwise, the Registrar will provide you with a unique Tell Us Once reference number, which will enable you to access the service

  • Online via GOV.UK
  • via our telephony service 0800 085 7308. 

If you have been issued with a Coroners Fact of Death {Interim Death Certificate) you may still be able to use the service and the Registrar will advise you how to do so. 

It will help you to have all the relevant information listed below about the person before using Tell Us Once: 

  • date of birth 
  • address of the deceased 
  • National Insurance number 
  • driving licence number 
  • vehicle registration number 
  • passport number 

You will also need

  • details of any benefits or entitlements they were receiving, for example State Pension, Universal Credit 
  • details of any local council services they were receiving, for example Adult Social Services, Blue Badge, travel pass 
  • the name and address of their next of kin 
  • the name and address of any surviving spouse or civil partner 
  • the name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their 'executor' or 'administrator' 
  • details of any public sector or armed forces pension schemes they were getting or paying into

Please note

  • Permission is required from the next of kin, the executor, the administrator and anyone who was claiming benefits or entitlements jointly with the person who died, before you give their details. 
  • There is no need to follow-up contact after you have used Tell Us Once unless you don't receive a confirmation from the relevant department after a reasonable period of time, in most cases a calendar month. 
  • Once the various agencies informed by Tell Us Once have received notification of the death, they will make any further contact if necessary with the bereaved family. 
  • Tell Us Once is not a claim to benefit, therefore please contact GOV.UK or the relevant department for advice. 
  • Tell Us Once does not notify any commercial organisations of the death and cannot arrange for redirection of post. 
Post Mortems and Inquests

Post Mortem

If there's a Post Mortem, the Coroner will issue the Cause of Death Certificate straight to the Register Office. They will then notify the family to book a death registration appointment.

The Hospital or GP will not issue a certificate.

Inquest

If an Inquest is being held as part of a Judicial Inquiry relatives of the deceased can't register the death.

The Coroner will issue an Interim Death Certificate. This allows the family to proceed with the funeral.

Once the inquest has finished, the corner will instruct the Register Office to register the death without the family being present.

Urgent registration of a death

Out of hours death registration service

An out-of-hours service is available for families who need to register a death so that an urgent burial can take place either at a weekend or a Bank Holiday.

This service is for when a burial needs to take place on the day of death or the next day after.

Unfortunately, we are unable to offer an out-of-hours cremation service.

If you need to register a death and organise a burial service outside normal office hours:

  • The death must have occurred in Wolverhampton and must not have been reported to the Coroner. For information about what the Coroner does, please see the Directgov website.
  • A medical certificate of cause of death must have been issued and be available at the time of registration.
  • Provisional funeral arrangements must be in place.

Out-of-hours death registrations

Our out-of-hours death registration service is available on 07717 733157 on weekends and Bank Holidays from 8am to 9am.

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