We try to offer quality services to all of our customers at all times. However, we realise that this sometimes goes wrong; when it does, we really appreciate your feedback as this gives us the opportunity to try and put things right and improve.
The Council treats all complaints seriously and our procedure is a way for you to have your say. The complaints function of the council is managed by the Information Governance and Customer Liaison Team.
Ways to make a complaint
Please note there is a different complaints procedure for the following areas:
Adult Social Care complaints Children's Social Care complaints
Public Health complaints Housing Management Complaints
If your complaint isn't regarding one of these services above, then you can submit your complaint in the following ways:
- Online; by using the form below
- E-mail: customerfeedback@wolverhampton.gov.uk
- Telephone: 01902 552989
- In person by visiting the Civic Centre
- In writing: addressed to - Customer Liaison Team, City of Wolverhampton Council, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH
A complaints form can also be requested from the Customer Liaison Team. It can also be requested in:
- different languages
- large print
- Braille
- audio
- another format
More information is also available on our translation and interpreting services page.