Information on hate crime and organisations that offer support and advice to victims and witnesses.

Hate crime creates fear and has a devastating impact on individuals and communities.

City of Wolverhampton Council are committed to working in partnership with Wolverhampton voluntary and statutory organisations to tackle and prevent hate crime.

City of Wolverhampton acknowledges that everyone has a right to live, work and play in a safe environment and that legally it has a statutory duty to address and prevent hate crime.

Whether you are or are not a victim of or witness to an incident of hate crime the council hopes you find the following information useful in assisting you to report and tackle this. 

Tackling Hate Crime

Councillors Lawrence and Thompson, the Mayor of Wolverhampton, other councillors, the ex-managing director Keith Ireland and scores of council and Wolverhampton Homes employees join forces to condemn hate crime and racism.

Hate Incidents & Hate Crime

Hate incident is defined as any incident which may or may not constitute a criminal offence, which is perceived by the victim or any other person to be motivated by prejudice or hate. A hate incident is something whereby the victim or anyone else think it was motivated by hostility or prejudice based on one of the following things:

  • Race
  • Disability
  • Religion
  • Transgender identity
  • Sexual orientation.

Anyone can be the victim of a hate incident. For example, you may have been targeted because someone thought you were gay even though you're not, or because you have a disabled child

Hate crime is defined as any hate incident which constitutes a criminal offence, perceived by the victim OR any other person as being motivated by prejudice or hate. For example, a situation where someone has been targeted or harassed due to their age, disability, faith/religion, gender, marriage and civil partnership, pregnancy and maternity, race, sexual orientation and transgender.

Hate crimes / incidents can take many forms

  • Physical attack - such as a physical assault - on the victim or his/her family or carer, damage to property or pets, offensive graffiti and arson.
  • Threat or attack - including offensive letters, abusive telephone calls, groups hanging around to intimidate and unfounded malicious complaints.
  • Verbal abuse or insults - offensive leaflets and posters, abusive gestures, dumping of rubbish outside homes or through letterboxes and bullying at school or the workplace.
  • Online abuse - the same hate crime laws apply regarding anything that is published online either on a website or through social media.

How to report hate crime incidents

If you are a victim of or witness to a hate crime incident it's important that you report it. If the incident is serious please report it to the police on 101 or in an emergency dial 999. 

If you do not wish to contact the police in the first instance, you can contact the following organisations that offer a range of support and advice and will treat your incident in strict confidence (unless child protection issues are raised). Staff at these centres has been trained to deal with complaints and to provide appropriate support:

  • Base 25 - 01902 572040 - Email:
  • CAB Wolverhampton - 01902 572199 - Email:
  • Changing Lives - 01902 341822
  • Midland Mencap - 01902 744 969
  • The Way-Youth zone - 01902 328290
  • Wolverhampton Homes - 01902 556 789
  • Wolverhampton Refugee & Migrant Centre - 01902 311554
  • Wolverhampton University Student Union (Internal reporting only) - 01902 322021
  • City of Wolverhampton Council - 01902 551155
  • One Voice - 01902 810016 - Email: (only until March 2019)
  • Police Domestic Violence Unit - 01902 649032
  • Rape and Sexual Support Service and Victim Support - 01902 572505
  • Stop Hate UK - A registered charity established in 1995 - 24 hour helpline - 0800 138 1625 
  • Tell Mama - An Independent, non-governmental organisation that records and reports anti- Muslim hate incidents and crimes. For further information and to submit an incident:
  • TLC (The Learning College) - 01902 714433
  • West Midlands Police - 101 for non-emergency, 999 emergency and 111 non-medical emergency 
  • Wolverhampton Victim Support - 01902 795830
  • Zebra Access - 01902 421919 or 01902 711688
  • Ethnic Minority Council - 01902 313052

You can also report a  hate crime incident online but please note that these reports go to your local Police force.

Council employees

An employee who encounters hate crime/harassment at work can report it to their Service Group Human Resource Manager and / or your trade union.

If an employee harasses a customer or a member of the general public whilst on duty, then that customer or member of the public can make a complain to Corporate Complaints 01902 551901 or report it to City Direct 01902 551155. 

Tenants of Wolverhampton Homes 

If you are a tenant of Wolverhampton Homes and are experiencing hate crime, you can report it on 01902 551188. Where there is sufficient evidence they will take action against people who breach their tenancy agreements under the Housing Act 1996.

Wolverhampton Homes does not tolerate any form of hate crime by its tenants.

What you should report

  • write down the date, time and location of the incident 
  • write down everything you can remember about what you saw and heard during an incident 
  • if you are the victim make sure you get the names and addresses of any witnesses 
  • record as much detail as possible about the offender and any vehicle they might have used 
  • report the incident as soon as possible to the police or to the nearest organisation that offer support and advice on hate crime.