A local Deaf charity is hosting weekly drop in sessions at the City of Wolverhampton Council's Civic Centre.

Working with the council's customer services department, Zebra Access has launched the Wednesday sessions to ensure that Deaf people visiting customer services can get their queries and transactions resolved quickly and easily.

Councillor Paula Brookfield, the City of Wolverhampton Council's Equalities Champion, said: "We are pleased to be working with Zebra Access to support Deaf people who are visiting the Civic Centre, and to make sure that their queries are answered.

"The aim is to make sure our customer services centre is inclusive and can solve anybody's queries or transactions first time, every time - building on the fantastic customer service that we already offer.

"Our receptions team have undertaken Deaf awareness training in order to support this process and a number of colleagues within customer services already have level 1 and 2 British Sign Language qualifications."

The sessions are part of Zebra Access' Reaching Communities Deaf Hub project and are supported by the Big Lottery Fund. They take place every Wednesday at the Civic Centre between 1pm to 5pm. To find out more, please view the video below.

Type=scripts;<iframe width="560" height="315" src="https://www.youtube.com/embed/svubOzfOirw" frameborder="0" gesture="media" allowfullscreen></iframe>

The sessions also support the council's ongoing commitment to equalities, especially the delivery of the British Deaf Association British Sign Language Charter which seeks to ensure the needs of Deaf people are addressed and that services are accessible to them.

  • released: Wednesday 15 November, 2017