Yes, it must be provided in English. It is usually pre-translated, but if it is not, applicants will need to obtain a notarised translation at their expense before we can verify it and issue the licence.

Yes.

We would need to see proof that you legally changed your name, or the certificate would need to be in your current name.

No.

Taxi Licensing and Compliance cannot accept responsibility for delays from third parties.

If you were over 18 years old when you arrived back in the United Kingdom, yes.

This issue will need to be raised with your embassy or diplomat, as Taxi Licensing and Compliance cannot take responsibility for the cost of the prerequisite requirements for your licence application.

This issue will need to be raised with the embassy or diplomat, and we will need to be satisfied that you have exhausted all possible avenues to get this certificate to proceed.

No, a British Passport is not proof.

To renew your licence, you will need a Personal Reference Number in a renewal letter, which is sent via email. If you haven’t received your renewal letter, and you have less than 4 weeks left on your licence, please email us. 

You will receive your licence via email. We no longer issue paper licenses.

All Private Hire Vehicle Operators have been informed that licenses are issued via email. If your licence appears on our public register, you may continue to work. You will not receive a PDF copy of your licence until all checks are fully complete on your renewal licence application.

See here – your licence status will update daily on the register. If your current licence is still valid, it will show the first licence’s expiry date, even if a renewal application has been granted.

Hackney Carriage Driver licences issued by Wolverhampton may be used to ply or stand for hire (i.e. use a rank) in a Hackney Carriage licensed by Wolverhampton anywhere within Wolverhampton. This licence type may also be used to accept pre-booked journeys anywhere in the country.

Private Hire Driver licences may be used to accept pre-booked journeys in a Private Hire Vehicle licensed by Wolverhampton anywhere in the country, provided they are booked by a Private Hire Vehicle Operator licensed by Wolverhampton.

Please use the MyLicence Portal. Register here. Login here.

For Hackney Carriage/Dual Licence Holders and South Staffordshire  licence holders, please contact us here.

Please submit your code here.

Licence applicants will only receive a six month licence and will need to apply for a new DBS certificate to receive their further licence term.

Licence holders that stop being on the Update Service will need to provide a new DBS certificate. An email will be sent, instructing you on what is required.

Any driver that has undertaken Worcestershire County Council’s Driver Training Programme prior to 19 September 2019 is being asked to re-attend this. This has incorporated new conditions of licence and the introduction of County Lines content. Please arrange the training directly with Worcestershire County Council. They will arrange a suitable day/time for you to attend. 

Please arrange as soon as possible to avoid delays with your renewal application. You will need to provide the following information:

• Name
• National Insurance Number
• Driving licence number
• Email address
• Contact telephone number
• Licence number

If you are not on the public register, your licence may have expired.

If you have submitted a renewal application you need to ensure you have submitted the following mandatory documentation:

• HMRC Tax Check code.
  • Click here to submit it to us.
• Medical certificate (including D4 form).
• Right to Work evidence.

Failure to provide as part of your renewal will result in delays processing your application.

Driver Licence

You will receive a letter via email when your licence is issued, explaining the reason for this. If you have not received this, please contact us.

Vehicle Licence

This could be due to the age of your vehicle. If a vehicle is over 10 years old you will only receive a 6-month licence.

If you have sent in your documents, they will enter a queue and will be processed when they reach the front of the queue. If you have received an automatic reply, your email has been received successfully.

Any further correspondence made to the team or Customer Services will not speed up your application. The Case Officer will be in touch with an update when your email is looked at.

As proof of ID, we will require either your:

• DVLA Driving Licence.
• Driver badge.

For replacement badges/lanyards, contact Driver Licensing.

For replacement pouches and fixing brackets, contact Vehicle Licensing.

The fees are as follows:

To report one of the below, please use the MyLicence Portal. Register here. Login here.

• Change of address.
• Change of name.
• Change of contact details.
• Change of medical circumstances.

For Hackney Carriage/Dual or South Staffordshire licence holders, please contact us here.

We are sorry to hear that you are facing issues accessing the portal. Please follow the below troubleshooting steps:

1. Ensure that you have registered for the portal.
2. Check if you have received your original verification code and accepted it. If not, please try and find this email and click on the verification link.
3. Make sure that you have only tried to sign up once. If you have tried to sign up more than once, please let us know.
4. Use the email address on your record.
5. Attempt to clear the ‘cache’ and ‘cookies’ of your internet browser – please see the usage instructions for what to do for your particular browser.

If these do not work, please check that you have:

1. Been able to access the system before.
2. Attempted to re-set your password. If not, please try this and please let us know if the password reset link does not arrive.
3. Used the email address registered to your record. If not, please confirm which email address you are using.
4. Used a password which meets all of the below requirements – please do not tell us your password:
   • The password must use at least 8 characters.
   • Includes at least one uppercase and lowercase letter.
   • Contains at least one number.
   • Includes at least one special character from the following set: !@#$%^&*

If this still does not work, or you need further guidance, please contact us.

You can visit another GMC-registered medical practitioner to have this completed. If you are not medically fit to drive at Group 2 Standards, your application for a driver licence will be refused.

Try using a desktop/laptop computer rather than a mobile device. Please use Google Chrome rather than your usual internet browser.

The Council has no approved agents or third parties. Any service provided to support applicants is not regulated or controlled by the Council.

The Council cannot provide information unless you have an application reference number. This will begin with WTP.  If you have paid a third party to submit your application you will need to contact this third party. We can only assist if you have an email from iApply confirming your application was submitted.

We will process your application as normal if you receive confirmation from iApply.
 

Please check your junk/spam folders. If you have still not received it then it is likely that you have entered an incorrect email address.

For Driver badge enquiries - Contact us with your WTP reference number

For Vehicle Licence enquiries - Contact us with your WTP reference number. 
 

You can print and complete the forms here: Driver vehicle condition checklist

You must provide all pages of your log book to us. If this meets the requirements, you will be sent an application form to complete. 

See here.

The vehicle licence will need to be sent to the below address, with the vehicle licence plate, any stickers, and a completed surrender form (in the ‘Downloads’ section):

City of Wolverhampton Council, Chapel Street, Bilston, Wolverhampton WV14 0PH.

• The vehicle cannot be licensed by another licensing authority. You must surrender any licence held with another authority before we can consider your application.
• It must have no more than 9 seats (including the driver), with passenger opening doors on both sides.
• There is no minimum or maximum engine size.
• It can be any colour.
• The vehicle may be insurance category S (formerly Cat C) or category N (formerly Cat D), provided the vehicle has been repaired and an MOT test passed. Licences will not be granted for applications where the vehicle is insurance category A or B.
• The vehicle may only use manufacturer, factory-fitted privacy glass. After-market tints will not be permitted.
• For vehicles that use liquid petroleum gas (LPG), we will need to see a LPG certificate. The log-book must also state that the vehicle is LPG.

Please see our policy for more information.

Yes, if they are insured and hold the relevant Driver Licence issued by Wolverhampton.

If the vehicle is brand new with only delivery mileage (maximum 500 miles), a MOT certificate is not required. 

See here.

If you still have your plate, but it is damaged, you will need to pay £12 for a replacement. Please email Vehicle.Lic@wolverhampton.gov.uk , quoting your licence number, confirming that it is damaged.

See here if it is lost or stolen, there is a separate process.

For both Hackney Carriages and Private Hire Vehicles, the vehicle may be insurance category S (formerly Cat C) or category N (formerly Cat D), provided the vehicle has been repaired and an MOT test passed.  Applications from insurance category A or B are prohibited.