See a list of Taxi Licence Frequently Asked Questions (FAQs)

Click on the questions below to see the answer

I have submitted an application online using iApply and have not received an email acknowledgement.

Please check your junk or clutter folders.

If you have still not received it, then it is likely that you have incorrectly entered your email address.

Why hasn’t my licence been granted for a full year?

This could be due to the expiry of your medical or right to work status. Applicants with a short term DVLA driving licence will receive a licence to drive a private hire vehicle valid until the expiry date of their driving licence. 

I am experiencing difficulties with making my online payment

Try using a PC/Laptop rather than a mobile device and use Google Chrome rather than your usual internet browser.

I’ve applied through a third party/operator. I have not heard anything and they are not updating me regarding my application. I have visited them and they keep telling me to contact you for a status update?

The Council has no approved agents or third parties and any service provided to support applicants is not regulated or controlled by the Council. 

The Council cannot provide information unless you have an application reference number beginning with WTP.  If you have paid a third party to submit your application and have not received notice (by e-mail from I-apply) you will need to take this up with the third party.

If you have received a confirmation/acknowledgment e-mail from I-apply the application will be dealt with in the normal way.

What documents do I need to bring when my badges are ready to collect?

To verify your identity and address, you must bring the following with you:

Your UK Driving Licence

and one of the following:

  • Your valid UK passport
  • Your EU National Identity Card
  • Your Permanent Residence Card issued by the Home Office
  • A current Biometric Immigration Residence Permit (The Photocard) issued by the Home Office
  • A valid passport endorsed showing holder is exempt from immigration control which indicates there is no time limit on their right to stay in the UK

 

Renewal drivers must also bring their old driver badges.

Failure to produce the correct documents will result in you being unable to collect your Licence to Drive a Private Hire Vehicle. Original documents must be supplied.

If you do not have any of the documents stated above, guidance can be found here: https://www.wolverhampton.gov.uk/licences/taxi-licences/right_to_work_in_the_uk

If your immigration status expires prior to the expiry of the licence you have applied for (1 or 3 years), your licence and badges will need to be re-printed and re-issued until the relevant expiration date.

I’m renewing my licence do, I need to re-do my medical and DBS?

Applicants that require a medical/ DBS will be advised of this in their renewal letter/e-mail.

We aim to notify renewals at least one calendar month before the expiry.

However, please note we are not obliged to do this. It is the licence holder’s responsibility to ensure a renewal application is submitted at least ten working days before the expiry of their licence.

The medical practitioner has refused to complete the medical certificate…?

If a medical practitioner has refused to complete the medical certificate, it is advised to visit another GMC-registered medical practitioner.

I need a replacement…?

You must bring in your DVLA Driving Licence and Drivers Badge as proof of ID, complete a form, then pay a fee:

Miscellaneous Parts:

New Driver Badge (Each) £2.50
Paper Licence Replacements £1.00
Lanyards £1.00
Small Pouch (Holds Driver Badge) £1.00
Large Pouch (Holds Internal Plate) £2.00

Private Hire:

Exterior Plate £12.00
Interior Plate £10.00
Fixing Bracket £14.00
Bracket Fixing Clips 4 for £1
No Smoking sticker Free
Pre Book Sticker 2 for £1

 

Can a vehicle be plated without the log book?

No.  A log book or new keepers slip is required to apply for a Hackney Carriage/ Private Hire Vehicle Licence.  A replacement log book can be obtained from the DVLA by completing a V62 form. If the vehicle is brand new we can accept a vehicle invoice.

I am not the registered keeper of the vehicle? Can I apply?

Yes, the owner of the vehicle must supply permission of use letter stating they give authority for the vehicle to be used as a licensed Vehicle and they will not have access to use the vehicle for the duration of the license.

Private Hire Vehicle Permission letter template:

I (owner full name) give permission for my vehicle, Registration number (XXXX XXX) to be used as a Wolverhampton Private Hire Licenced Vehicle by (Applicants full name & badge number).

I understand I will not have access to use the Vehicle for the duration of its licence.

Signed: (owner)

Date:

Owners Address:

Can you plate a gas/electric car?

Yes.  We require the LPG certificate on the submission of the application and the log book must state the vehicle is LPG.

I have brought a brand-new registered vehicle do I need to do an MOT?

If the vehicle is brand new with only delivery mileage maximum 500 miles, then no we do not require an MOT. On the application it does ask if the vehicle is brand new with delivery mileage. If the vehicle has more than 500 miles than yes, we do require a new MOT within 10 working days.

I’m renewing my vehicle plates do I need to renew my MOT?

Yes.  An MOT certificate, no more than 10 working days old, from an approved garage, must be provided when submitting a vehicle application.

Is there a minimum or maximum engine size?

No.

Can you replace a current licensed vehicle with a new vehicle (Replacement)?

We no longer take appointments for replacement vehicles, all operators/hire companies and individuals must make a new online application. They will need to ensure they submit a renewal application. They must ensure they provide their Private Hire number on the application, so we can identify it is a replacement application. The applicant/proprietor must be the same individual on the old and new vehicle applications.  

If there is 6 calendar months or more remaining on the current vehicle we will treat this new application as a free fast-track and this will be undertaken within 2 working days but the application must be undertaken online.

We require an MOT certificate within 10 working days of the application, log book or new keeper slip and a valid insurance certificate for the new vehicle.

We will no longer calculate the charge on the day, if the vehicle is under 10 years old there will be a full charge of £135 and if over 10 years old and under 12 £299 for 1-year licence or £169 for 6-month licence – this payment is taken online.

I have sold my vehicle; can I transfer the license to another Wolverhampton Driver (Transfer)?

If you wish to transfer you Private Hire Vehicle Licence to another Wolverhampton Licensed Driver please email vehicle.lic@Wolverhampton.gov.uk

The new keeper will then be issued with an appointment to attend Hickman Avenue alone as there are strict infection control procedures in place.

There will be a £25 fee payable by debit or credit card when you attend.

We do not need to see the vehicle for this appointment.

We will require a new Insurance Certificate and New Keeper Slip/Log Book in the new owner’s name, we require you to bring the original documents and drivers badge at the appointment also.

Can I have a car with tinted windows or other modifications?

Only manufactured/factory fitted privacy glass is permitted. Aftermarket tints are not permitted and must be removed before licensing. Any other modifications will be considered on a case by case basis. You will need to e-mail your enquiry to vehicle.lic@wolverhampton.gov.uk.

Can you plate an insurance category C/D or S/N vehicle?

Yes we can accept these.

Can my vehicle be executive/exempt from displaying signage?

Only Wolverhampton operators can have executive/exempt vehicles. Only certain vehicles on our fleet can apply for the executive license, please call through to check if the vehicle make and model qualify. The fee for this is £75 – additional to the application fee. 

All owner/drivers must display operator permanent sticker signage at all times – they cannot apply.

Do City of Wolverhampton Council allow CCTV?

No CCTV is strictly prohibited. Dashcams are allowed on the front and rear of the vehicle and MUST face outwards and not into the vehicle.

Can someone else drive my vehicle for private use?

Only if they hold a private hire vehicle drivers licence with City of Wolverhampton Council and have the appropriate insurance. If you are unsure, please email vehicle.lic@wolverhampton.gov.uk.

What should I do if I have applied for a licence or am licensed and accept a caution, am issued a fixed penalty notice or am convicted?

You must provide full details in writing to Licensing Services within 14 days. You can email licensing@wolverhampton.gov.uk (for hackney carriage and private hire licences use driver.lic@wolverhampton.gov.uk) or write to Licensing Services, Civic Centre, St Peter's Square, Wolverhampton WV1 1DA. If more than 14 days has passed, you should still provide details as soon as possible.

Where can I use my private hire driver licence?

You can use your private hire driver licence to conduct journeys anywhere in the country, however, you must receive the booking from an operator licensed by City of Wolverhampton Council and complete it in a vehicle licensed for private hire by City of Wolverhampton Council.

I’ve had an accident. How can I report this to Licensing Services?

Please use the Taxi Accident Form to report an accident to your vehicle.

Report accident

What types of insurance are accepted by City of Wolverhampton Council?

We accept weekly, monthly or yearly insurance. Ideally, the insurance must have at least a minimum of 10 working days validity from the date the application was submitted. We do accept post-dated insurance – please note an appointment won’t be provided until on or after the start date of the insurance.

How can I get in touch with Licensing Services?

For driver enquiries, please email driver.lic@wolverhampton.gov.uk

For vehicle enquiries, please email vehicle.lic@wolverhampton.gov.uk

To fast track your application, please call 01902 551155.

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