Taxi Feedback – Have your say! 

If this issue involves immediate risk to life, serious injury, or a crime in progress, contact the emergency services by calling 999.

We value all feedback and are always looking to improve the services we provide through our licensed drivers and the City of Wolverhampton Council. 

If you’ve recently travelled in a Wolverhampton or South Staffordshire Council licensed taxi or private hire vehicle and you’ve had a great experience, have ideas for improvement, or need to raise a concern, we want to hear from you. 

Please do not use these forms to chase the progress of your licence application.

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Report a driver, vehicle or concern

Millions of journeys are made in licensed vehicles each year, and the majority go smoothly. However, if your experience with a licensed driver or vehicle didn’t meet expectations, we want to hear from you.

If something wasn’t right, please provide as much detail as possible using the form below. This will help our Licensing Compliance team investigate the matter thoroughly.

Witness Statement

The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. Once a statement is provided you may be asked to give evidence in court.
Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully.
Would you be willing to provide a witness statement?

City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure

Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.

Name

Title

Address

Contact

Details of the Incident

Were you a passenger?

Evidence

Vehicle and driver details if known

Vehicle details

Driver details

Police report

Has the incident been reported to the police?

Submit a compliment

Have you experienced outstanding service from one of our licensed drivers? We’d love to hear about it. Please share your positive experience.

Help us improve

We’re committed to improving our services for our licensed drivers and the public. If you have any ideas or suggestions on how we can do better, please share them with us.

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