Licensing Services understands that Hackney Carriages and Private Hire Vehicles provide an essential form of transport for people with medical conditions and disabilities. This statement demonstrates our commitment that these services will be accessible to all, in line with the Equality Act 2010.

Assistance Dogs for Passengers

All Hackney Carriage and Private Hire Vehicles are required to carry assistance dogs, accompanying passengers, free of charge and allow the assistance dog to be accommodated within the passenger compartment of the vehicle. The dog shall be allowed to be positioned as per the passenger’s request. Drivers are expected to provide any reasonable assistance requested by the passenger. 

Drivers who are medically unfit to be near dogs will be required to undergo independent medical certification to exempt them from these duties. Drivers with a medical exemption, will be required to have their certificate on display in the vehicle

Wheelchair Accessibility for Passengers

Section 165 of the Equality Act 2010 imposes legal duties on the driver of a designated Hackney Carriage or Private Hire Vehicle which has been hired by, or for, a disabled person in a wheelchair, or by another person who wishes to be accompanied by a disabled person who is in a wheelchair.

Section 167 of the Equality Act 2010 permits licensing authorities to maintain a list of designated wheelchair-accessible hackney carriage and private hire vehicles. You can view the register here. 

Drivers who are medically unfit to safely assist wheelchair users will be required to independent medical certification to exempt them from these duties. Drivers with a medical exemption, will be required to have their certificate on display in the vehicle.

Complaints about Discrimination

All licensed drivers must provide a service for everyone and must not discriminate against you.  If you believe that you are being discriminated against because of your age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, please call 01902 55TAXI or visit 

Assistance for Applicants

Licensing Services is committed to equal opportunities in employment and service delivery, providing accessible and appropriate services for applicants. If you have a disability where reasonable adjustments are required to support the completion of your application, please contact to discuss the support available.

If you have a disability and you would like to apply for a driver licence, you must first tell the Driver and Vehicle Licensing Agency (DVLA) about any medical condition that could affect your driving. The DVLA may add a code to your driving licence to tell you what conditions you must meet to drive. You will then need to undergo an assessment by a General Medication Council (GMC) registered medical practitioner to certify that you meet DVLA Group 2 Standard.

Licensing Services are committed to being fair and inclusive to people who use or would like to use our services. All officers have completed equality and diversity training and those with the authority to refuse an application have undergone unconscious bias training. The Council’s Commitment to Equalities is also available here in more detail.