How well we are performing
Environmental Services receive a large number of enquiries every year about maintaining the city environment. Challenging targets are set to ensure that our teams respond in a timely way to issues reported by the public. Environmental Services monitors its performance to ensure that it exceeds the targets set and then compares the performance to previous years.
You can view the attached PDF to see the number of enquiries we receive and how well we have done in responding to them. We also use this data to compile the top issues that affect people and the hot spot areas where they occur. Environmental Services can then use this information to prioritise resources and put resources to where they are needed.
This Environmental Services 3 year trend report shows how well we respond to customer enquiries. It details the number of issues received and enquiries resolved and our performance over the last 3 years.
Customer satisfaction results
| Satisfaction with... | 2018 | 2017 | 2016 |
| Environmental Services overall | 74% | 77% | 75% |
| Do you believe you were treated fairly? | 65% | 70% | 65% |
| Street Cleansing | 66% | 69% | 70% |
| Grass Cutting | 81% | 84% | 69% |
| Green Open Space & Play Areas | 74% | 83% | 77% |
| Pest Control | 57% | 79% | 85% |
| Bereavement Services | 84% | 93% |
You said, We did
This customer survey clearly shows what people think about our service. Respondents were asked how best to reduce litter...
| Answer options | Response percent |
| Employ more people to sweep the streets | 47% |
| More street sweeping with mechanical vehicles | 42% |
| Street sweeping routes being covered more frequently | 41% |
| More litter bins | 49% |
| Street sweeping after refuse collections | 42% |
| Better litter enforcement / prosecutions | 65% |
| More community involvement i.e. local volunteers to pick up litter | 41% |
| Education initiatives to encourage people not to drop litter | 63% |
| Other | 11% |
The top two suggestions are the same as last year's feedback.
- Better enforcement
- Education
Both have been implemented in the 'Keep your Street Neat' campaign.