Environmental Services are responsible for parks, street cleansing, grounds maintenance, tree maintenance, cemeteries and crematoriums, landscaping, pest control and the council's fleet of vehicles.

How well we are performing

Environmental Services receive a large number of enquiries every year about maintaining the city environment. Challenging targets are set to ensure that our teams respond in a timely way to issues reported by the public.  Environmental Services monitors its performance to ensure that it exceeds the targets set and then compares the performance to previous years.

You can view the attached pdf to see the number of enquiries we receive and how well we have done in responding to them. We also use this data to compile the top issues that affect people and the hot spot areas where they occur. Environmental Services can then use this information to prioritise resources and put resources to where they are needed. 

This Environmental Services 3 year trend report shows how well we respond to customer enquiries. It details the number of issues received and enquiries resolved and our performance over the last 3 years.

Customer satisfaction results

Satisfaction with... 2018 2017 2016
Environmental Services overall 74% 77% 75%
Do you believe you were treated fairly? 65% 70% 65%
Street Cleansing 66% 69% 70%
Grass Cutting 81% 84% 69%
Green Open Space & Play Areas 74% 83% 77%
Pest Control 57% 79% 85%
Bereavement Services 84% 93%  

 

You said, We did

This customer survey clearly shows what people think about our service. Respondents were asked how best to reduce litter...

Answer options Response percent
Employ more people to sweep the streets 47%
More street sweeping with mechanical vehicles 42%
Street sweeping routes being covered more frequently 41%
More litter bins 49%
Street sweeping after refuse collections 42%
Better litter enforcement / prosecutions 65%
More community involvement i.e. local volunteers to pick up litter 41%
Education initiatives to encourage people not to drop litter 63%
Other 11%

The top two suggestions are the same as last year's feedback.

  1. Better enforcement
  2. Education

Both have been implemented in the 'Keep your Street Neat' and Keep Britain Tidy's 'Great British Spring Clean' campaign

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