For further information please view our FAQs and our interactive example council tax bill.
I have not received my new council tax bill

Council tax bills for the year starting 1 April 2019 will be posted between March 8th and March 15th. You should allow 2 to 3 days for the Royal Mail to deliver your bill.

You can sign up to see your council tax bill online as soon as it is produced and to receive your future bills electronically so there is never a delay.

Can I change my payment method/instalment plan/set up a direct debit?

You can set up a direct debit online.

If you want to change to any other method of payment or change your instalment date, you need to call us on 01902 551166

Please be aware that our phone lines will be extremely busy between March 11th and March 22nd. 

Why have my instalment amounts/payments increased?

The council tax charges from April 2019 have increased. Details of these increases are shown on your bill.  Your instalments will have been changed to reflect this increase.

Why have the charges increased so much on my empty property?

The premium charged on properties that have been empty for 2 years or more has increased from 1 April 2019 from 50% above the normal charge to 100% above the normal charge. This is to encourage property owners to bring the properties into use. Help may be available to reduce these charges in certain circumstances - see Other discounts and exemptions for more information.

Can my balance (credit) be transferred from my previous year onto my new bill?

Any credit on your bill at the end of each financial year will automatically be used to reduce the payments you need to make for the new financial year's bill.

I am due a refund from my previous year, when will I receive this? Can I have a refund from my previous year's credit?

Any credit on your bill at the end of each financial year will automatically be used to reduce the payments you need to make for the new year's bill.  If you would rather receive a refund you can request this.

How much do I owe from my previous bill?

Any amount owed in respect of the previous year's bill will be shown as a balance brought forward on your new bill. Please take a look at our interactive version of a sample council tax bill.

I think my Council Tax band is incorrect.
I have received my bill but my council tax support/discount has not been applied.

If you have a low income and have received council tax support that does not appear on your current bill, please contact Customer Services on 01902 551166 to check the status of this.

If you have previously received a discount that does not appear on your current bill please contact Customer Services on 01902 551166.

Do I need to set up my direct debit again or does it automatically rollover from last year?

There is no need to set up your direct debit again as it will automatically carry over.

Can my council tax arrears for which I already have set a payment plan be added to this year's bill.

Arrears and the current year's payments need to be paid separately. You need to maintain your arrears payments as set out in your original payment plan and those set out on your new bill. If you are having difficulty making both these payments please contact Customer Services as soon as possible on 01902 551166.

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