The government announced in September 2021 that a new Household Support Fund grant will be created to support those most in need this winter.

Vulnerable households in Wolverhampton can now access the support fund to help them with essential household costs over the coming months as the country continues its recovery from the coronavirus (COVID-19) pandemic.

Through the Household Support Fund, eligible Wolverhampton residents can apply up to between October 2021 and 31 March 2022.

The fund is available for those who are considered not eligible for public funds.

Am I Eligible?

To be eligible for a payment through the Household Support Fund, you must:

  • live in Wolverhampton
  • be aged 16 or over
  • be in receipt of benefits or be on a low income (earning less than the National Living Wage of £9.50 per hour), and able to evidence this. Accepted benefits are:
    • Universal Credit
    • Working Tax Credit/Child Tax Credit
    • Employment and Support Allowance
    • Jobseeker’s Allowance
    • Income Support
    • Pension Credit
    • Housing Benefit
    • Council Tax Support.
  • not have access to any funds that can be relied on to meet the need you are applying for, and where you would be left with insufficient resources which would cause serious risk to your own, or your family’s, health, or safety.
What type of support is available
  • food
  • energy and water
  • essentials linked to energy and water
  • transport-related costs
  • housing costs in exceptional circumstances
  • wider essentials such as:
    • phone bills
    • broadband
    • clothing
    • other eligible items under the Household Support Fund guidance not covered by the above categories.
How to access the support

Contact one of the organisation from the list below, to see how they can support you.


Excel Food Bank

Address: Excel Church, Wolverhampton Street, Bilston, WV14 0LT
Telephone: 01902 402273
About this service: Open Monday, Tuesday and Wednesday, 12.00 noon – 2.00 pm for anyone to collect food parcels. Support is provided to families and individuals who reside in Bilston WV14 and Ettingshall WV2 areas. Those who require support need to bring in 2 forms of ID and supporting evidence of the reasons they need help, for example letters showing benefit entitlement. Only official referrals are accepted for deliveries. Deliveries are made on Tuesdays and Wednesdays. Individuals and families are unable to self-refer for deliveries. Christmas and New Year Closing on 24th December 2021 and will re-open on 4th January 2022. They will open for emergencies only.

The Well

Address: Unit 16, Wulfrun Trading Estate Stafford Road Wolverhampton WV10 6HH
Telephone: 01902 256523
About this service: Referrals by phone through a recognised organisation (eg Social Services, Housing, Citizens Advice, Refugee & Migrant Centre and many others who provide advice & support across the city) Tuesday to Friday between 9.30 - 11.30 a.m. Parcels delivered between 12.00 – 4.00 p.m. Please Note: Christmas closure – 25th December 2021 – 3rd January 2022, will re-open as normal on 4th January 2022.

Elias Mattu Foundation

Address: 8 Owen Road Pennfields Wolverhampton WV3 0HP
Telephone: Asha Mattu – 07904 310530 Manj Mattu – 07427 173171
Email for referrals:
About this service: Referrals are taken by professionals and self-referral depending on circumstances. Delivery in Wolverhampton City on Saturday’s between 12.00 – 6.00 pm. WV3 postcode is on collection only. Please Note: Christmas and New Year changes to the above. Last parcels will be delivered/collected on 18th December 2021 prior to Christmas. Re-opening on 8th January 2022.

Everyone Prosper

Telephone: 07417 591746
Address: Based in the Whitmore Reans area. They deliver food parcels to those in need on a fortnightly basis to all areas of Wolverhampton.
About this service: They provide fresh fruit and vegetables, toiletries, baby items such as milk, nappies, wipes and other essential baby equipment. Collection of non-perishable food is available any evening between 7.00 pm – 8.00 pm. Call for more information on 07417 591746. Please Note: Will be open over the Christmas and New Year period for those families in desperate need.

Gatis Community Space

Address: Gatis Community Space Gatis Street Whitmore Reans Wolverhampton West Midlands WV6 0ET 01902 651155

Every Family Counts

Address: Low Hill Nursery School, Jenks Road, Low Hill, Wolverhampton. WV10 9JN Telephone: 01902 558124
About this service: Open to anyone Wednesday and Thursday. Call to request between 9.00 – 11.00 a.m. Deliveries only in the WV postcode. Deliveries take place between 1.00 – 3.00 p.m. Collection after 1.00 p.m. Referrals are taken from other agencies on behalf of people or families but will accept self-referrals.

Wider essentials

These may include, but are not limited to, support with other bills including broadband or phone bills, clothing, and essential transport-related costs such as repairing a car, buying a bicycle or paying for fuel. This list is not exhaustive.

Big Venture Centre

17 Chesterton Rd, Wolverhampton, WV10 8SP
07866 658983

ACCI - African Caribbean Community Initiative

217 Waterloo Terrace, Newhampton Road East, Wolverhampton, WV1 4BA
01902 571230

The Haven

18 Waterloo Road, Wolverhampton, West Midlands, WV1 4BL
Office: 01902 90467724
Hour Helpline – 08000 194 400
Counselling helpline - 08000 308 345

Recovery Near You 

Wolverhampton Substance Misuse Service
5 - 9 Pitt Street, Wolverhampton, WV3 0NF
Adults: 0300 200 2400
Young People: 0300 123 3360

St Georges Hub

St.Mark's Road, Chapel Ash, Wolverhampton, WV3 0QH
01902 421904

Voice 4 Parents 

07852 506135

P3 - Navigator Team

43 School Street, Town Centre, Wolverhampton, WV1 4LR
0800 107 6753

Refugee Migrant Centre

1st Floor - Roma Parva, 9 Waterloo Road, Wolverhampton, WV1 4NB
Telephone: 01902 311554

Housing costs in exceptional circumstances

Apply for housing costs in exceptional circumstances using our web form


Phone: 01902 551166