Guidance and resources for Social Care providers on how to protect themselves from COVID-19 and how to work with people they may look after, who may be suffering with COVID-19.

This page will be updated on a regular basis, so please keep checking back for new guidance as and when it is published.

For a summary of multiple pieces of government guidance, please see the summary charts in the downloads section. These charts contain links to the source information, please keep up to date with this information.  Please also see guidance on actions for staff and residents in social care who have been tested for symptoms of COVID, and actions for those who have been tested without symptoms, in the downloads section.

Capacity Tracker User Guide for Care Homes

Capacity across the city will be co-ordinated via information on the Capacity Tracker. All Care homes and Hospices are required to register to use the Capacity Tracker and to input bed capacity on a daily basis. 

Please view the Capacity Tracker User Guide for Care Homes in the 'Download' section.

Guidance for informal carers
Local Carers Support Team

To find out about the services and support on offer for carers living in Wolverhampton, please contact the Carer Support Team, via:

Useful materials and links for COVID Infection Control and Prevention

Residential care: 

Domiciliary care: 

Mental health and wellbeing for staff in care homes

Due to the Coronavirus pandemic life has changed for all of us for a while. Delivering care to some of the city’s most vulnerable residents during the pandemic can bring with it a number of challenges. We’re in unprecedented times and it’s quite possible that some of us will feel overwhelmed at times.

It’s really important that we look after our mental health and wellbeing and that of those around us. With one in four of us experiencing a mental health problem at any one time it’s vital that we talk about mental health and support each other.

Staff wellbeing remains an utmost priority during this time. There may also be times when you may also be low, worried or anxious. Some of you might be concerned about your health or the wellbeing of those close to you. It's important to remember that it is OK to feel this way and that everyone reacts differently.

Check in with team members regularly. It is important that staff have someone with whom they can share their thoughts with. Sometimes having someone to listen to your thoughts in a non-judgemental, friendly manner can help you feel better, and give you the reassurance you need. Sometimes you might need further help or support to help deal with a situation and get back on track.

Please remember that support is available for all staff. Here are a list of useful contacts and numbers.


SilverCloud Health is digital mental health company which offers online programmes to help ease your levels of stress, sleep better or to build resilience.

For instant access to self-help support sign up.

Use access code: NHS2020

Read through the content, use tools, videos and activities to help you to feel better You can Access them anytime, on any device (your phone, computer or tablet) and work through the programmes at your own pace

Each programme is built on proven methods such as cognitive behavioural therapy (CBT)and positive psychology.

Black Country Healthcare NHS Foundation Trust

The Black Country Healthcare NHS Foundation Trust has launched a helpline for adults, teenagers and children of all ages during the current Coronavirus outbreak.

Please don't suffer in silence. If you are experiencing increased distress or anxiety during these uncertain times, pick up the phone and speak to one of their specialist mental health professionals who will be able to support you.

The helpline is open 24 hours a day, 7 days a week. Telephone: 0345 6460827


Rethink Emotional Support Helpline is a freephone service for those who are in need of support, reassurance and understanding.

The service can be contacted on 0808 802 2208 at the following times:

  • Monday- Friday 6.00pm – 3.00am
  • Saturday- Sunday 2.00pm – 3.00am

Compton Care

Compton Care are offering a number of resources to support care home staff delivering care during the outbreak.

This site is being updated regularly with useful resources and information relevant to staff working in Care Home settings.

Healthy Minds

Wolverhampton Healthy Minds offers psychological therapy services for people experiencing common mental health problems such as low mood, depression, anxiety and stress. If you are 16 or over, live in Wolverhampton or are registered with a Wolverhampton GP, we can help.

Call the service on 0800 923 0222 or 01902 441 856, 9am to 4:30pm Monday to Friday (except Bank Holidays) or visit their website.

Have you been affected by bereavement?

Unfortunately, some of us may lose someone through coronavirus. There is support available for people at this distressing time. Cruse Bereavement Care has online resources including how this pandemic may affect bereavement and grief.

They offer a free helpline: 0808 808 1677