As a result of measures introduced by the UK Government and action being taken by City of Wolverhampton Council to stop the spread of coronavirus and keep families safe, the following changes to council services have been implemented. This web page will be updated on a daily basis as the situation develops.

Bins

Our bin service is currently running as normal and your bins will be emptied. Please leave them out as usual – they may just be emptied a day late as we work through things. Please bear with us and thank you for your patience during this time.

Purple bins are still being collected and delivered. But sign-up to the 2020 garden waste collection service has been suspended until further notice. 

Bulky item collection service

The bulky item collection service has been suspended until further notice. If you have paid for a collection between 16 March 2020 and 10 April 2020, don’t worry, we will arrange a refund. To do this go to - Bulky Waste Refunds form.

Cemeteries, crematoria and bereavement

In line with government guidance to delay the spread of COVID-19, our cemeteries and crematorium are closed. We will lift these restrictions as soon as it is safe to do so.

Bereavement Services is closed to the public until further notice. You can still call or email: 01902 554992 / 01902 554865 bereavement.services@wolverhampton.gov.uk

  • Hygiene of areas stepped up - there will be cleaning of pews and doors after each funeral service.
  • There are restrictions on graveside services. Our staff will be sensitive and speak to the family and friends of the deceased about the change of proceedings.
  • There are restrictions on cremation services. Our staff will be sensitive and speak to the family and friends of the deceased about the change of proceedings.
Reception at Bushbury Crematoria closed (more info).

Emailbereavement.services@wolverhampton.gov.uk

Telephone Bushbury Crematorium: 01902 556070 / 01902 556068

Post

Bushbury Crematorium
Underhill Lane
Bushbury
Wolverhampton
WV10 7JG

Book of Remembrance room closed – all entries can be viewed online - bor.scribesplus.co.uk/wolverhampton

Citizenship ceremonies

The service has sought advice from the Home Office about whether these ceremonies can be suspended. However, the current advice is business as usual.

Citizenship ceremonies will be privately moving forward, with appropriate cleaning between service users.

All new citizens who are currently awaiting a citizenship ceremony please be aware that the Home Office has extended the time required for you to attend your ceremony from 3 months to 6 months.  We will, in due course, contact all new citizens approaching the 6 months deadline to arrange for them to attend a private ceremony at the register office. This will be done once the current restrictions are removed.

Civic Centre

In light of the Prime Minister’s address to the nation last night, urging people to stay at home and announcing tighter, enforceable controls on travel, we have taken the decision to close the Civic Centre to public access with immediate effect.

Instead, residents and businesses will be able to contact us remotely, by telephone and online. Our contact centre staff are continuing to operate as normal and can be contacted on 01902 551155. You can also find information about council services, including being able to do many tasks and transactions online, on our website www.wolverhampton.gov.uk

Please note that the Registry Office will remain open for now to enable people to register deaths - though we expect Government to announce new arrangements around this which will update you on once we know more.

Cultural/City venues

In line with UK Government guidance, all public events are cancelled with immediate effect until further notice.

This also means council/city venues such as Wolverhampton Art Gallery, Bantock House, City Archives, Bilston Craft Gallery, Slade Rooms and Bilston Town Hall are now closed to the public until further notice, with associated events cancelled or postponed.

Elections

The next scheduled elections are the West Midlands Combined Authority Mayoral, Police and Crime Commissioner and Local Government to be held in May 2021.

Housing
Guidance on rent payments for council housing tenants

City of Wolverhampton Council has announced measures designed to support council home tenants who may struggle to pay their rent during the coronavirus outbreak.

The council has implemented the following measures to provide reassurance and offer flexibility to struggling households:

  • Council tenants facing difficulty, for whatever reason, need to contact their managing agent (Wolverhampton Homes or their Tenant Management Organisation), who will look at each situation on an individual basis and provide advice, guidance and potentially a revised repayment plan
  • There will be no enforcement action against arrears or evictions during this difficult time
  • If you are able to pay your rent you MUST continue to do so. Missed rent payments will need to be paid at a later date

Councillor Louise Miles, City of Wolverhampton Council’s Cabinet Member for Resources, said: “These are unprecedented times and we know people are worried about how they will pay the bills if their income drops. We wanted to make it clear that the council stands ready to support people through the uncertainty.

“People will still need to pay their rent in full, but this announcement is about providing flexibility if you need it and identifying financial advice you may need.

“We want people to contact us if they face difficulty paying so that we can talk through their individual circumstances, so please work with us to let us help you.”

Contacts details for Managing Agents are:

Wolverhampton Homes - 01902 556789

Bushbury Hill EMB - 01902 552994

New Park Village - 01902 552670

Dovecotes TMO - 01902 552780

Springfield Horseshoe Housing Co-op - 01902 552872

For more information on City of Wolverhampton Council’s response to the coronavirus outbreak and what to do if you need support, visit wolverhampton.gov.uk/coronavirus

Wolverhampton Homes council house lettings

New measures to reduce the spread of coronavirus have been announced by the Government. These measures require people to stay at home and limit movement to essential journeys only and Wolverhampton Homes (WH) will therefore be unable to advertise, allocate or re-let City of Wolverhampton Council properties until further notice.

What does this mean for me?

  • If you have been offered a new home in writing the offer will remain in place, but you will be unable to view or sign up for the property until further notice.
     
  • If we have contacted you about a home but have not been made an offer in writing we will be unable to progress any further pre-offer work. WH will contact you in the future to resume the pre-offer work we have started when it is safe for us to do so.
     
  • You will still be able to make an application for a home, but you will not be able to bid on any properties during this time.
     
  • If you are made homeless during this period or you are told you that you will be made homeless within 56 days, you can still contact the Housing Options Team for advice and assistance. Please call 01902 556789 option 6. Please be aware that that Government has halted all new evictions from both private rented and social housing properties at present.
     
  • If you are experiencing domestic abuse, in the first instance please contact the Police or Domestic Abuse Helpline Services  If you are applying to move home due to domestic abuse, once you have completed your application an officer will make telephone contact with you to offer practical advice on keeping as safe at home during this period and offer information on where else you can get help.

The safety of our customers and staff is our top priority and this decision has been taken to help keep people safe, in line with the Government guidance. WH will review the situation regularly and keep customers updated of any changes on this website and on WV Homes so please check back for further guidance.

Change to Wolverhampton Homes services

Wolverhampton Homes, in response to the Prime Minister’s announcement on 23 March 2020, is making changes to its services.

The decision was taken to close their three one stop shops across the city, with customers instead being directed to their website, which features a live page that is being updated daily with key advice and guidance, as well as information on any ongoing changes to services.

Customers can still check and update their information and complete other tasks using My Account, an online facility provided by Wolverhampton Homes.

Customer contact is still also available via webchat on their website, by email, Facebook messenger or by phone. Customers are still being encouraged to contact Wolverhampton Homes in the event of housing emergencies outside of normal working hours through webchat or their emergency number 01902 552999.

They are also putting a hold on all their major construction and improvement projects, including the modernisation of Heath Town which is seeing a combined investment of £120 million from Wolverhampton Homes and the City of Wolverhampton Council.

These measures have been deemed necessary to support the government’s advice, and to help protect Wolverhampton Homes’ employees and its contractors and partners, many of whom work on site. By limiting the number of workers in and around its properties, and by observing the government’s guidance on social distancing, Wolverhampton Homes aims to reduce the spread of infection within its communities.

Wolverhampton Homes is also working closely with Wates Living Space and United Living (North) to agree a package of measures to safeguard the delivery of its projects. These measures are designed to ensure that they will be ready to start work again as soon as it is safe to do so.

Wolverhampton Homes is still carrying out emergency repairs and other essential appointments.

Shaun Aldis, Chief Executive of Wolverhampton Homes said: “We appreciate Wolverhampton residents have been deeply affected by the coronavirus outbreak and that many people are having to make major adjustments in light of the restrictions imposed by government, both in their working and personal lives.

“Our focus at this unprecedented time is to ensure the continued provision of essential services that local people rely on, and to reduce the spread of infection as much as possible.

“I would like to reassure residents and the wider community that we will resume normal services as soon as physically possible. In the meantime, we are working closely with the City of Wolverhampton Council to support residents and to minimise the impact of the outbreak.

“We are supporting the council’s ‘Stay Safe, Be Kind’ campaign. Crisis situations like these have the potential to bring out the best in people and to bring us closer together as a city. I urge everyone to pull together at this time, by adhering to government guidance and by supporting our elderly and most vulnerable in our communities.”

WV Living

In line with government guidance to delay the spread of COVID-19, the WV Living sales office at The Marches is closed.

Libraries

All Libraries and Community Centres are closed until further notice. Libraries include:

  • Ashmore Park Library
  • Bilston Library
  • Blakenhall Library
  • Collingwood Library
  • East Park Library
  • Finchfield Library
  • Long Knowle Library
  • Low Hill Library
  • Pendeford Library
  • Penn Library
  • Spring Vale Library
  • Tettenhall Library
  • Warstones Library
  • Wednesfield Library
  • Whitmore Reans Library
  • Wolverhampton Central Library
Markets

In line with government guidance to delay the spread of COVID-19, our markets are closed.

Marriage and Civil Partnership Ceremonies
  • All birth registrations will be deferred until further notice. This is in line with the Government’s information, people can now make a claim for child benefit or universal credit prior to the birth being registered.
  • All Notice of Marriage appointments will be deferred until further notice and no waivers can be applied for.
  • Marriage and civil partnership ceremonies are cancelled or postponed until further notice.
Mayoral events

All mayoral events and engagements are cancelled with immediate effect until further notice.

Parks

In line with government guidance to delay the spread of COVID-19, our parks are open. The parks will be opened from 7.00am onwards, but no later than 8.00am. They will close daily at 6.00pm until further notice.

Pendeford Mill Nature Reserve and Northycote Farm and Country Park are closed until further notice.

Bantock Park Cafe and West Park Cafe are closed until further notice.

Pest Control Services

In line with government guidance to delay the spread of COVID-19, all domestic Pest Control treatments have now stopped.

Property
Private Sector Housing guidance

Due to Coronavirus and the Government guidance on social distancing, the Private Sector Housing team is currently operating at a reduced capacity and is actively investigating only the most serious and urgent of cases.  

During this time, we will still work swiftly and effectively in dealing with serious cases. In the meantime, all other non-urgent matters will be logged. When normal services resume, we will look to action all logged cases and will contact you at that point.

For further information and to download a copy of our private housing coronavirus guidance note please visit Private Housing.

Our dedicated team is still be available by telephone or via email should you need further advice and assistance. We wish you well at this difficult time.

Assets and Estates

Due to the current circumstances concerning coronavirus and to comply with national guidance, the Assets and Estates Teams are not able to conduct onsite inspections at this time. The Council are therefore unable to take on any further minor land sale enquiries with effect from the 6 April 2020 for an initial period of 12 weeks. This will be reviewed on 29 June 2020 and a further update will be provided at this point. The Council will continue with any current sales and enquiries received before the cut-off-date in line with normal processes.

Public events

All public events are postponed until further notice. The WIRE Awards 2020 have been cancelled.

Registry Office

The Register Office is closed. You can still contact us by email or by telephone. We are receiving lots of calls and emails, please bear with us. We’ll get back to you as soon as possible.

We are only registering deaths and stillbirths. Death registrations are being completed by telephone only. Please contact us on 01902 555777 or email Register.Office@wolverhampton.gov.uk 

All ceremonies, notice of marriage appointments and standard certificate applications are now deferred until after the COVID-19 crisis. Please submit your ceremony enquiries and certificate applications once the Civic Centre has re-opened to the public.

These measures are in line with Government guidance.

Social Services

The Neville Garratt Centre will also be closed from 23 March. It will move from a clinic base to a home visiting system for urgent assessments only.

Tips

In line with government guidance to delay the spread of COVID-19, our tips are closed until further notice.

WV Active

WV Active centres - Aldersley, Bilston-Bert Williams and Central will be fully closed from March 20 until further notice.

All events due to take place have been postponed and home workouts will be available for members via the WV Active website. All members have been informed of these recent changes and direct debit payments have been frozen.

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