Before reporting a missed bin, please check you have put your bin out on the right collection day.

Your bin may have been missed because:

  • It was not out by 7am
  • The bin is too heavy
  • The bin lid not fully closed
  • The recycling bin was contaminated with items such as plastic bags and or black bin bags, nappies, food waste, electrical items or textiles
  • Check to see whether a card has been left on the bin or a card posted through your letterbox explaining why your bin has not been emptied. 

If none of these reasons apply to you, please check the conditions below.

If none of those apply to you, please complete the form below.

Bank holidays

If your collection day falls on a bank holiday, your next domestic waste collection will be on your usual day the following week. We will take an extra 2 black bags on this collection. 

Your recycling bin will also be taken on that day as an extra collection and then again on the following week, from when it will be every two weeks.

Or, you may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times here.

Bad weather conditions

If your bins were missed due to bad weather, please leave your recycling bin kerbside. We are sending the crew to collect this by the end of this week.

If this is not collected, we will take excess recycling if it is in a clear open container or open cardboard box.

Your next domestic collection will be on your usual date and we will take an extra 2 black bags on this week’s collection.

If all other bins have been collected on your road, please complete the online form below, and we will look into this for you.

Or, you may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times here.

Contaminated

Unfortunately, we are unable to rearrange collection of bins that the Refuse team have reported as contaminated.

You will need to remove the contaminants. You will need to leave any excess recycling you may have in untied clear bags beside the bin ready for your next collection day.

Or, you may wish to make your own arrangements to take your rubbish to the tip at Shaw Road, Bushbury or Anchor Lane, Bilston. You can find more information about the rubbish tips, including opening times on the council’s website – please click here.

Click here to find your next collection day.

Report a missed bin

Please answer the following questions to see if you need to report a missed bin collection.

Have you put your bin out on the right collection day?
As your bins have not been put out on the correct day, we are unable to rearrange a collection for you. If you are unsure of your collection dates, you can check them here
If you are unsure of your collection dates please click here
Did you put your bins out before 7am?
As your bins were not put out before 7am on the correct collection day, we are unable to rearrange a collection for you.
Has it been more than 2 working days since your bin was missed?
As it has been more than 2 working days since your bins were missed, we are unable to rearrange a collection for you.
Please be aware we will take excess recycling if it is in a clear open container or open cardboard box.
You may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times, on the council’s website – please click here.
Is your next bin collection within 2 days?
As your next collection day is within 2 working days, we are unable to rearrange a collection for you.
Please leave an excess of up to 2 black bags of domestic rubbish for collection on your next collection date.
You may wish to make your own arrangements to take your rubbish to the tip at either Shaw Road, Bushbury or Anchor Lane, Lanesfield. You can find more information about the rubbish tips, including opening times, on the council’s website – please click here.

Your details

Name

Customer name
Title

Address

Customer address

Contact


Details of missed bin

Which bin/bins have not been collected?
14392