The Charter is a commitment to improving the services offered and aims to confront the death experience and reduce ignorance.

Our intention is to offer a high standard of care and options. We want to enable each member of the community to arrange a funeral which is meaningful to them and their family. An important part of this service is to care for the environment and use nature and wildlife to enhance our city's cemeteries.

The Charter for the Bereaved is issued by the Institute of Cemetery and Crematorium Management.

The Charter currently guarantees 35 rights, which have been integrated into our services. It is a written statement of what can be expected when you use our service.

We are committed to giving you the knowledge that you require to be in control when a funeral needs to be arranged. We can advise you about how to organise the funeral and instruct a funeral director to meet your personal and financial needs