If you have a change in circumstance whilst claiming benefits or council tax support you should tell the council straight away.

Change in Circumstance

You need to tell us about any change in circumstance so we can work out your new Benefit/Support

We can do this quicker if you give us all the information we need straightaway. But, even if you don't have all the information, it is still best to report the change as soon as possible. You can provide this after you have submitted your change in circumstance.

Types of changes in circumstance

You should tell us about any changes in circumstances for:

  • you
  • your partner
  • any other adult living in your home
  • any child living in your home

Changes can include:

  • a change in income or finances
  • a change in savings or capital
  • a change in the number of adults or children who live in your home
  • a change of address
  • a change in the amount of rent you pay
  • a change in your tenancy
  • a change because someone in your household is temporarily absent. Such as:
    • going on holiday for 4 weeks or more,
    • moving to a different address,
    • staying with friends or relatives,
    • going into hospital or a care home
  • a change because someone in your household goes into prison or are held on remand.

Please contact Housing Benefits and Council Tax support to report a change in Circumstances

Report a change in circumstance

Change of Address

Report a move into Wolverhampton, within Wolverhampton or a move out of Wolverhampton.

Use our 'Apply for Council Tax Support and Housing Benefit' to report a change in address for your benefits

Report a change of address

Change in Tenancy

If you are a landlord of a property within the area covered by City of Wolverhampton Council and you have had a change in tenancy at one or more of your properties you can report this change by completing this form.

Report a change in tenancy

Advice for people receiving Universal Credit, Job Seekers Allowance or Income Support

If you receive any Benefits from DWP and the amount you receive changes the DWP will tell the council. But, if you stop being entitled to a DWP benefit you need to tell the council straight away.

Benefits can include Universal Credit, Employment Support Allowance, Job Seeker’s Allowance etc.

Do I need to tell anyone else if my circumstances have changed?

Yes. If you get Universal Credit, Income Support, Job Seeker's Allowance, Employment and Support Allowance or any other social security benefit you need to tell The Department for Work and Pensions straight away.
If you are in receipt of Pension Credit you must also tell the State Pension Service of any changes.

An absence from home

From 28th July 2016, the rules on temporary absence whilst claiming Housing Benefit have changed. There are different rules depending on your circumstances and whether your absence is within Great Britain (England, Scotland and Wales excluding Northern Ireland and the Channel Islands). Different rules also apply for Council Tax reduction. The following table gives examples of the time periods allowed.

Circumstances Outside GB Inside GB  Council Tax Reduction (in or out of GB)
Holiday 4 weeks 13 weeks 13 weeks
Trial in a care home 4 weeks 13 weeks 13 weeks
In hospital 26 weeks 52 weeks 52 weeks
Looking after a child who's parent/guardian is in hospital 4 weeks 52 weeks 52 weeks
Remanded or on bail but not yet found guilty 4 weeks 52 weeks 52 weeks
Fear of domestic violence 26 weeks 52 weeks 52 weeks

A further period may be allowed if you are absent from Great Britain due to the death of a partner, child or close relative. Please ensure that this information is given when you notify us of your absence.

Informing the council of absence from home

It is important you notify the council quickly so that we can pay you the right amount of Benefit/Support.

Report a change in circumstances

For more information regarding temporary absence, please contact Customer Services on 01902 551166.

Changes to employment status and extended payments

If you get benefits or pensions from the Department for Work and Pensions (DWP) and your employment and you go back into employment you need to inform both parties.

If you have been receiving Income Support, Income-based Job Seekers Allowance, Incapacity Benefit, Employment and Support Allowance (Income Related) or Severe Disablement Allowance for 26 weeks or more before starting work you may be entitled to an Extended Payment of Housing Benefit and/or Council Tax Support.

This means that for the first 4 weeks after you start work you will continue to get the same amount of Housing and/or Council Tax Support that you received before you started work. You can speak to the council's Support Service, the Job Centre or DWP about extended payments.

What do we need to know?

  • the date you started work
  • the name and address of your employer
  • if you still want to claim Housing and Council Tax Support based on your wages
  • If you have taken a temporary job, that the job will last for five weeks or more

I still want to claim as my wages are low

We will need proof of your wages.

If you have not been paid yet ask your employer for an estimate of your wages, Income Tax and National Insurance payments or give your employer the certificate of earnings form below to complete and return to us. If you have a contract or letter of appointment to your new job which shows details of your pay you could provide this.

When you have received your first wage slips you will need to send them to the Benefit office if they are different from the first proof you provided.

We will also need proof of any other income, savings or capital that you have.

Certificate of earnings

Please see the Downloads section.

This form can be printed to give to your employer to complete and returned to us.