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Public Health Complaints

The complaints procedure for public health is different to our council procedure. Please make a complaint following our guidelines.

From 1st April 2013 local authorities had a duty to improve the health of the people in their area, and a responsibility for commissioning appropriate public health services.  This may include NHS providers, private providers, not-for-profit providers, third sector providers, GP and Pharmacy Providers.  The Council may also provide certain public health functions themselves.

A complaint which is about a service which has been commissioned, or purchased by the Authority, to meet a Public Health services' function, will usually be considered within the provider's own complaints procedures in the first instance.

However  people will be able to use the Public Health Complaints Procedure for any matter reasonably connected with the exercise of the local authority exercise of its public health functions.

If someone is unsure whether their complaint falls within the scope of the Local Authority, the local authority will be able to provide advice through the Customer Relations and complaints manager.

Find the process of your complaint here.

Complaints form

iCM Form
  1. Your details
  2. Label
    1. Have you complained about this before *
    2. If No, prior to completing this form please consider calling the complaints helpline on 01902 553215.
  3. Label
  4. Equal Opportunities Monitoring
    1. Under the Equality Act 2010, the council has a responsibility to ensure that it does not unfairly discriminate in the services it provides. In order to help us ensure that our Equal Opportunities policy is working, would you please provide the following information by ticking the appropriate boxes:
    2. This information will be treated in the strictest confidence and will only be used for statistical monitoring, to ensure our services are accessible to everyone.