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We are improving your online experience and trialling a new home page. Take a look!

New website feedback

We are constantly striving to improve the user experience for you the customer as you use the City of Wolverhampton Council website. To enable us to do this we need your feedback as we make changes to the site.

We are particularly interested in your thoughts on the proposed new homepage and if you have used any of the newly released Council services.

iCM Form
  1. Feedback form

  2. New Home Page

  3. Which of the following best describes your overall impression of the new home page? Tick all that apply.
  4. Which elements of the home page did you use to find what you were looking for? Tick all that apply.
  5. If you used the Site Search, did you find what you were looking for in the search results?
  6. Top Tasks

  7. Did you select any of the Top Task buttons i.e. Pay for something; Make an application; Report a problem; Advice and information?
  8. If so, which Top Task(s) did you select? Tick all that apply.
  9. Were you able to successfully complete the task?
  10. If No, what went wrong?
    1. If you failed to successfully complete a task on the website, please provide as much detail as possible of what went wrong?
  11. What other Top Tasks (if any) do you feel should appear on the home page?
  12. About you and your experience...

  13. What type of device did you use to browse the website? Tick all that apply.
  14. Which of the following best describes your experience on the new Council website?
  15. Would you recommend the new Council website to a friend, relative or colleague?
  16. Your suggestions
    1. Please feel free to let us know of any other services you would like to see made available via the website in the future or if you have any suggestions for improvements.
  17. Your details
    1. We sometimes invite customers to take part in user testing of new Council services, if you would be interested in taking part, please provide your details here. Your personal information will only be used for the purposes of this form.
  18. Thank you for taking time to complete our feedback form. Your comments will be used as part of our continuous process of striving to improve the user experience of the Council website.
  19. This form is for feedback on the NEW website only. Please use this alternative form if you have feedback on the existing website. If you need to contact us for support about a particular issue related to Council services please contact us here.