If you have been delayed or have a complaint about your train journey you should contact to the train operator.
Contact details for train operator complaints are listed below:
http://www.londonmidland.com/index.php/contact_us/contacts/add
http://www.crosscountrytrains.co.uk/YourJourney/Complaints.aspx
For complaints about Centro services provided by Central Trains in the West Midlands county, contact:
If you are disatisfied with the performance of a train operating company or a response received about a complaint, you may wish to contact Passengerfocus - the Independent Rail Consumer Watchdog.
This is a Great Britain wide organisation set up Parliament to protect passengers' interests.
Passergerfocus can be contacted at:
The following local passenger user and interest groups campaign on behalf of and aim represent the views of rail users:
Related links