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Image of train (Courtesy of Central Trains)

Train service complaints

If you have been delayed or have a complaint about your train journey you should contact to the train operator.

Contact details for train operator complaints are listed below:

Arriva Trains Wales

Arriva Trains Wales
St Mary's House
47 Penarth Road
Cardiff
CF10 5DJ
 
Phone: 0845 6061 660 
Fax: (029) 2043 0214
 
Website:
http://www.arrivatrainswales.co.uk/Contact_Us3.aspx
 

London Midland

Customer Relations Team
London Midland
PO Box 4323
Birmingham
B2 4JB
 
Phone: 0121 634 2040 select option 4
 
Contact Information:

http://www.londonmidland.com/index.php/contact_us/contacts/add

CrossCountry Trains

Customer Relations Manager
CrossCountry
Cannon House
18 Priory Queensway
Birmingham
B4 6BS
 
Phone: 0870 010 0084
Contact Information:

http://www.crosscountrytrains.co.uk/YourJourney/Complaints.aspx

Virgin Trains - West Coast

Virgin Trains
Customer Relations Manager
Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HA
 
Phone: 0845 000 8000
Fax: (0121) 654 7500 
Contact information:
 
http://www.virgintrains.co.uk/aboutus/passengerscharter/contactus.aspx 

Centro

For complaints about Centro services provided by Central Trains in the West Midlands county, contact:

Centro
Customer Relations
16 Summer lane
Birmingham
B19 3SD
 
Website: http://www.centro.org.uk

Complaints bodies

Rail Passengers Council and Committees

If you are disatisfied with the performance of a train operating company or a response received about a complaint, you may wish to contact Passengerfocus - the Independent Rail Consumer Watchdog.  

This is a Great Britain wide organisation set up Parliament to protect passengers' interests.

Passergerfocus can be contacted at:

Passengerfocus
Freepost (RRRE_ETTC_LEET)
PO BOX 4257
Manchester
M60 3AR

Phone: 08453 022 022
Fax: 0845 850 1392
 
Email: info@passengerfocus.org.uk
 
Website:
http://www.passengerfocus.org.uk/

User associations and interest groups

The following local passenger user and interest groups campaign on behalf of and aim represent the views of rail users:

Railfuture (Midlands) - Railway Development Society

Websites: http://www.railfuture.org.uk
http://www.railwatch.org.uk
 
Contact information:
http://www.railfuture.org.uk/tiki-index.php?page=Contact+Us

Shrewsbury - Wolverhampton Rail Users Asociation

Neil Sansom
Secretary
19 Long Acre
Codsall
Wolverhampton
WV8 2EG 
 
Phone: (01902) 845631
 
Website
http://www.swrua.org.uk
 
 
 
 
 
 
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While every care has been taken in the compilation of this information, Wolverhampton City Council will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.

Links to external sites have been added for the convenience of users, but Wolverhampton City Council takes no responsibility for the content of such web sites.
Copyright © 2008 Wolverhampton City Council - Page reviewed 24 October 2008