Train service complaints
If you have been delayed or have a complaint about your train journey you should contact the train operator.
Contact details for train operator complaints are listed below:
Arriva Trains Wales
Arriva Trains Wales
St Mary's House
47 Penarth Road
Cardiff
CF10 5DJ
Phone: 0845 6061 660
Fax: (029) 2043 0214
Website:
http://www.arrivatrainswales.co.uk/Contact_Us3.aspx
London Midland
Customer Relations Team
London Midland
PO Box 4323
Birmingham
B2 4JB
Phone: 0121 634 2040 select option 4
Contact Information:
http://www.londonmidland.com/
CrossCountry Trains
Customer Relations Manager
CrossCountry
Cannon House
18 Priory Queensway
Birmingham
B4 6BS
Phone: 0870 010 0084
Contact Information:
http://www.crosscountrytrains.co.uk/YourJourney/Complaints.aspx
Virgin Trains - West Coast
Virgin Trains
Customer Relations Manager
Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HA
Phone: 0845 000 8000
Fax: (0121) 654 7500
Contact information:
http://www.virgintrains.co.uk/aboutus/passengerscharter/contactus.aspx
Centro
For complaints about Centro services provided by Central Trains in the West Midlands county, contact:
Centro
Customer Relations
16 Summer lane
Birmingham
B19 3SD
Website: http://www.centro.org.uk
Complaints bodies
Rail Passengers Council and Committees
If you are dissatisfied with the performance of a train operating company or a response received about a complaint, you may wish to contact Passengerfocus - the Independent Rail Consumer Watchdog.
This is a Great Britain wide organisation set up Parliament to protect passengers' interests.
Passengerfocus can be contacted at:
Passengerfocus
Freepost (RRRE_ETTC_LEET)
PO BOX 4257
Manchester
M60 3AR
Phone: 08453 022 022
Fax: 0845 850 1392
Email: info@passengerfocus.org.uk
Website:
http://www.passengerfocus.org.uk/
User associations and interest groups
The following local passenger user and interest groups campaign on behalf of and aim represent the views of rail users:
Railfuture (Midlands) - Railway Development Society
Websites: http://www.railfuture.org.uk
http://www.railwatch.org.uk
Contact information:
http://www.railfuture.org.uk/tiki-index.php?page=Contact+Us
Shrewsbury - Wolverhampton Rail Users Asociation
Neil Sansom
Secretary
19 Long Acre
Codsall
Wolverhampton
WV8 2EG
Phone: (01902) 845631
Website
http://www.swrua.org.uk
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