Train service complaints

If you have been delayed or have a complaint about your train journey you should contact to the train operator.

Contact details for train operator complaints are listed below:

Arriva Trains Wales

Arriva Trains Wales
9th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0SU
 
Phone: 08456 061660 
Fax: (029) 2043 0214

Website: http://www.arrivatrainswales.co.uk

Central Trains

Central Trains
Customer Relations Manager
PO Box 4323
Birmingham
B2 4JB
 
Phone: (0121) 634 2040
E-mail: customer.responses@centraltrains.co.uk

Website: http://www.centraltrains.co.uk

Virgin Trains (Cross Country and West Coast)

Virgin Trains
Customer Relations Manager
Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HA
 
Phone: 0870 789 1234 
Fax: (0121) 654 7500 

Website: http://www.virgintrains.co.uk 

Centro

For complaints about Centro services provided by Central Trains in the West Midlands county, contact:

Centro
Customer Relations
16 Summer lane
Birmingham
B19 3SD
 
Website: http://www.centro.org.uk

Complaints bodies

Rail Passengers Council and Committees

If you are disatisfied with the performance of a train operating company or a response received about a complaint, you may wish to contact Passengerfocus - the Independent Rail Consumer Watchdog.  

This is a Great Britain wide organisation set up Parliament to protect passengers' interests.

Passergerfocus can be contacted at:

Passengerfocus

Freepost WA1521

Warrington

WA4 6GP

 
Phone: 08453 022 022

Textphone: 0845 850 1354 (for people with hearing difficulties)
Fax: 0845 850 1392

 

Email: info@passengerfocus.org.uk

 

 

User associations and interest groups

The following local passenger user and interest groups campaign on behalf of and aim represent the views of rail users:

Railfuture (Midlands) - Railway Development Society

Peter Hughes
secretary
19 Redwood Road
Kings Norton
Birmingham
B30 1AE

 

Phone: (0121) 459 4943
E-mail: ianbaggie@yahoo.co.uk
Website: http://www.railfuture.org.uk
http://www.railwatch.org.uk

Shrewsbury - Wolverhampton Rail Users Asociation

David Holt

Secretary

37 Broadway

Shifnal

Shropshire

TF11 8BB

 

Phone: (01952) 461644