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Image of train (Courtesy of Central Trains)

Train service complaints

If you have been delayed or have a complaint about your train journey you should contact to the train operator.

Contact details for train operator complaints are listed below:

Arriva Trains Wales

Arriva Trains Wales
9th Floor
Brunel House
2 Fitzalan Road
Cardiff
CF24 0SU
 
Phone: 08456 061660 
Fax: (029) 2043 0214
Website: http://www.arrivatrainswales.co.uk

Central Trains

Central Trains
Customer Relations Manager
PO Box 4323
Birmingham
B2 4JB
 
Phone: (0121) 634 2040
E-mail: customer.responses@centraltrains.co.uk
Website: http://www.centraltrains.co.uk

Virgin Trains (Cross Country and West Coast)

Virgin Trains
Customer Relations Manager
Virgin Trains
85 Smallbrook Queensway
Birmingham
B5 4HA
 
Phone: 0870 789 1234 
Fax: (0121) 654 7500 
Website: http://www.virgintrains.co.uk 

Centro

For complaints about Centro services provided by Central Trains in the West Midlands county, contact:

Centro
Customer Relations
16 Summer lane
Birmingham
B19 3SD
 
Website: http://www.centro.org.uk

Complaints bodies

Rail Passengers Council and Committees

If you are disatisfied with the performance of a train operating company or a response received about a complaint, you may wish to contact Passengerfocus - the Independent Rail Consumer Watchdog.  

This is a Great Britain wide organisation set up Parliament to protect passengers' interests.

Passergerfocus can be contacted at:

Passengerfocus
Freepost WA1521
Warrington
WA4 6GP
 
Phone: 08453 022 022
Textphone: 0845 850 1354 (for people with hearing difficulties)
Fax: 0845 850 1392
 
Email: info@passengerfocus.org.uk
 
 

User associations and interest groups

The following local passenger user and interest groups campaign on behalf of and aim represent the views of rail users:

Railfuture (Midlands) - Railway Development Society

Peter Hughes
secretary
19 Redwood Road
Kings Norton
Birmingham
B30 1AE
 
Phone: (0121) 459 4943
E-mail: ianbaggie@yahoo.co.uk
Website: http://www.railfuture.org.uk
http://www.railwatch.org.uk

Shrewsbury - Wolverhampton Rail Users Asociation

David Holt
Secretary
37 Broadway
Shifnal
Shropshire
TF11 8BB
 
Phone: (01952) 461644
 
 
 
 
 
 
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While every care has been taken in the compilation of this information, Wolverhampton City Council will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.

Links to external sites have been added for the convenience of users, but Wolverhampton City Council takes no responsibility for the content of such web sites.
Copyright © 2006 Wolverhampton City Council - Page reviewed 09 February 2006