Transportation Network Management - Complaints and compliments
Transportation Network Management needs your views to help us provide the best possible service and ensure that our service is what you want. We welcome your comments at any time and also offer access to a formal complaints and compliments procedure, both services are explained below.
Making a comment on our service
If you have a complaint, comment or compliment you wish to make on the standard of service we provide or if you are dissatisfied with any part of the service you receive please send your comments to:
Head of Service
Regeneration and Transportation,
Transportation Network Management,
Heantun House,
Salop Street,
Wolverhampton,
WV3 0SQ,
You can contact us using our online form or alternatively you may send your comments via email to the Council's Contact Centre 'City Direct' at City.Direct@wolverhampton.gov.uk.
Formal complaints or compliments
If you wish to make a formal complaint/compliment you can do so through the Council's official complaints and compliments procedure. More details can be found
- online
- leaflet (available in english and seven community languages)
- from your local library on audiocassette
You can make your complaint
- by letter,
- by telephone,
- by e-mail,
- by personal visit
Full details are in the complaints and compliments section.
Downloads
We publish our performance against the standards of service contained within the complaints and compliments procedure.
You can download information on our performance, including an analysis of the type and source of complaint in a PDF format by clicking on the relevant icon below:
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