Central Baths Health and Fitness Suite - Customer survey

In March 2009, customers using the Health and Fitness Suite at Central Baths took part in a customer survey.

The survey found that:

• 98% of customers were satisfied or very satisfied with the welcome they received by reception staff.
• 78% of customers were satisfied or very satisfied with the pricing of the FIT card package.
• 62% of customers were satisfied or very satisfied with the range of equipment available.
• 56% of customers said they had received an induction booklet
• 90% of customers felt it was value for money.
• 62% of customer felt that the standard of service had either improved or stayed the same.

Improvements - Our aims

• Need to improve Fitness Leader interaction.
• Consider providing additional Fitness Leader support.
• Update promotional information.
• Review opening hours during gala events.
• Explore options for extending the size of the gym facility.
• Provide anti bacterial cleaner for customer use.

Thank you to all those who took time to take part in the survey.