Bilston Health and Fitness Suite - Customer survey

In March 2009, customers using the Health and Fitness Suite at Bilston Leisure Centre took part in the annual customer survey.

The survey found that:

• 98% of customers were satisfied or very satisfied with the welcome they received by reception staff.
• 90% of customers were satisfied or very satisfied with the health and fitness programme.
• 97% of customers were satisfied or very satisfied with the information received during their induction.
• 92% of customers were satisfied or very satisfied with the standard of instruction they receive during their induction.
• 86% of customers were satisfied or very satisfied with the interaction of Fitness Leaders.
• 78% of customers were satisfied or very satisfied with the level of guidance given during training sessions.
• 89% of customers were satisfied or very satisfied with the pricing of the FIT card package.
• 86% of customers were satisfied or very satisfied with the range of equipment available.
• 94% of customers were satisfied or very satisfied with the general atmosphere in the Suite.
• 94% of customers felt it was value for money.
• 92% of customer felt that the standard of service had improved or stayed the same.

Improvements - Our aims

• Displaying time limits on certain machines.
• Turn some of the cycles around a bit.
• Consider purchasing benches.
• Consider buying a smith machine.
• Consider opening earlier at week ends.

Thank you to all those who took time to take part in the survey.