Aldersley Health and Fitness Junction - Customer survey

In March 2009, customers using the Health and Fitness Junction at Aldersley Leisure Village took part in a customer survey.

The survey found that:

• 88% of customers were satisfied or very satisfied with the welcome they received by reception staff.
• 85% of customers were satisfied or very satisfied with the health and fitness programme.
• 90% of customers were satisfied or very satisfied with the information received during their induction.
• 92% of customers were satisfied or very satisfied with the standard of instruction they receive during their induction.
• 83% of customers were satisfied or very satisfied with the interaction of Fitness Leaders.
• 79% of customers were satisfied or very satisfied with the level of guidance given during training sessions.
• 67% of customers were satisfied or very satisfied with the pricing of the FIT card package.
• 77% of customers were satisfied or very satisfied with the range of equipment available.
• 90% of customers were satisfied or very satisfied with the general atmosphere in the Suite.
• 92% of customers felt it was value for money.
• 90% of customer felt that the standard of service had either improved or stayed the same.

Improvements - Our aims

To improve the service at the Health and Fitness Junction, we will aim to:

• Work on more Fitness Leader interaction.
• Explore ways of improving drainage in male changing room showers.
• Purchase new dumb bells and static bikes.
• Provide anti bacterial cleaner.
• Arrange repairs quicker.
• Replace shower curtains in male changing room.
• Work on customer programmes such as post pregnancy programmes.

Thank you to all those who took time to take part in the survey.