Adult social care
Our adult social care services staff offer help and support to enable people to live more independent lives. We help people with:
We offer support to:
We also work to:
Before we can arrange services for you, we will carry out an assessment to gauge the level of your needs. To do this we will speak to you or your carer to find out what sort of support you would like. The sort of assessment we will carry out depends on your needs - for instance you may have a physical or sensory disability or a learning disability - and on your age.
Because we do not have unlimited time and money with which to deliver services, we have a set of rules called Fair Access to Care Services which determine what help we can offer which people.
After we have carried out an assessment of your needs, we will carry out a financial assessment to determine whether you will need to contribute towards your care. Providing high quality services is expensive. Some services are free, while for others there may be a charge based on a person's ability to contribute towards the cost of the service.
Most of our teams work during normal office hours, but we also operate Emergency and Out of Hours services to ensure that help and support is available whenever you need it. It can be contacted evenings, weekends and during public holidays.
Find out more about how we can help
To find out more about any of our services, click on the links above or the channels down the left hand side of this page. To give people more information about our services, we also produce a range of leaflets which explain what we do and which are available either from our offices or online.
To get you started, you can read our Need to Contact Adult Social Care Services? leaflet by clicking on the PDF icon below:
If you cannot open the PDF, you can read a text-only version of this document by clicking here.
Transforming the way we deliver care services
We have recently launched the Putting People First programme, giving people who receive social care much more control over their services. We are also working with Wolverhampton City Primary Care Trust to build six new health and social care facilities across Wolverhampton.
Your feedback on our services
We want to know what you think of the services we provide. So we encourage our customers tell us about their experiences - whether it is a compliment, comment or complaint.
Performance results for Adult Social Care
We have produced an easy to read guide for the public showing our performance results. Click on the icon below to download a copy of the guide in PDF format.
Accessing your social services files
If you request to see them, we can allow you to see your social services files. Read our section about how you access your social services files for more information.
Contact us
In 2008, we introduced a dedicated phone number for all adult social care inquiries - 01902 551199. To find out more about this, read our Need to Contact Adult Social Care Services? leaflet.
For more information about our services, you can visit the respective sections using the links above or down the column on the left hand side of this page. For general information about Adult Social Care services you can contact us, either using our online form or by:
e-mail: socialservices@wolverhampton.gov.uk
Phone: 01902 551199
Minicom: 01902 555554
Fax: 01902 551195
