Freedom of Information - Complaints Procedure

If you have made a request for information and you are dissatisfied with the service that you have received, or you are unhappy about the information that the council has provided, you can make a complaint under the complaints procedure.

Your complaint will normally be investigated by the Freedom of Information coordinator. We will aim to respond to your complaint within 30 working days following receipt of your complaint; if this is not possible the investigating officer will contact you with a revised timescale.

Contact details

To make a complaint about freedom of information, please write to:

Freedom of Information coordinator

Office of the Chief Executive

Wolverhampton City Council

Civic Centre

St Peter's Square

Wolverhampton

WV1 1SH

01902 550363

E-mail: foi@wolverhampton.gov.uk

 

Information Commissioner's Office (ICO)

If you follow this procedure and are still not happy then you may wish to contact:-

The Information Commissioner's Office

Wycliffe House

Wilmslow

Cheshire  SK9 5AF

Phone: 08456 306060

E-mail: mail@ico.gsi.gov.uk

Fax: 01625 524510