Complaints and Compliments

The Local Taxes Division believes in listening to your views and providing a quality service.

We want to hear from you if there is any occasion when a problem occurs or where you feel you received excellent service. We will apologise if we make a mistake and put the matter right as soon as possible.

How to contact the Local Taxes Division.

If you wish to make a Complaint or Compliment, the Local Taxes Division follows the Council's Complaints and Compliments procedure.

Wolverhampton City Council - Complaints and Compliments

How to Contact Us

Call in at any of the Council's offices, the Civic Centre or speak to any member of staff.
Use the leaflet and form available from any Council office.
Write a letter. In addition to making your comments, please let us know if you have made a complaint about the same problem before, and if possible tell us what you would like to see as a result of your complaint. Please include a telephone number and postal address where we can contact you to respond to your comments.
For Finance queries, Phone (01902) 554500
Minicom users can telephone 554086.
Copies of the leaflet and form are also available in Bengali, Gujarati, Hindi, Panjabi and Urdu.
The Complaints and Compliments Procedure is also available on audio cassette from your local library.

How the Complaints Procedure Works

How your complaint will be dealt with is set out under frequently asked questions on the Council's Compliments and Complaints webpage.

Any Questions?

If you want more information or help please call into any Wolverhampton City Council office or telephone the number given above.