Customer satisfaction 2007

Our latest customer service satisfaction survey told us that 98% of our customers and 100% of our partners are satisfied with our service.

We’re determined to do even better in the future and we’d like your help.

Please give us your feedback, including your comments, compliments or complaints by using the online form, by phone, by e-mail, or by requesting a compliments and complaints leaflet from:

Wolverhampton City Council  
Banking Services
Civic Centre
St Peter's Square
Wolverhampton
WV1 1RL

Tel 01902 554545
e-mail: banking@wolverhampton.gov.uk

Compliments and complaints

Since April 2007 we have received 14 formal compliments and a further five informal compliments thanking staff and praising the high standard of work.

However, we also received four formal and six informal complaints. The complaints were dealt with by giving staff more information about procedures.  We also formalised some processes to make them clearer and regularly review these changes.

No one likes complaints, but we welcome feedback to improve our service to you. 

How much does Banking Services cost?

The current budget for Banking Services is £1.2 million.

Service	Income	Expenditure
Overall Banking Services	£1.2 million	£1.2 million

Better ways to pay exhibition

Our exhibition in the Civic Centre keeping customers informed about the variety of ways in which they can pay, proved popular with customers.

From Monday November 5 to Friday November 9 Wolverhampton Homes promoted direct debit payments. We spoke to customers to promote “better ways to pay” and gave out leaflets and promotional goodie bags.