Making a complaint

When the Council receives a complaint from you, we will send you an acknowledgement within seven days of receiving your complaint. This will tell you who is dealing with your complaint.

What to expect

You should expect to receive a final response within 28 days from when we received your complaint. 

If your complaint is more complex then more time may be needed to do a thorough investigation. However, we will advise you if more time is needed and when you can expect to receive a response from us.

How do I complain?

You can send the Council a complaint by:

• Using the online form
• Send an e-mail to: complaints@wolverhampton.gov.uk
• Use the paper Complaints and Compliments form. These are available from the Civic Centre and all council buildings. The form is available in Arabic, Bengali, English, Farsi, Gujarati, Hindi, Punjabi and Urdu
• Visit the Civic Centre
• Send a letter to or contact:

Chief Executive
Office of the Chief Executive
Wolverhampton City Council
Civic Centre
St.Peter's Square
Wolverhampton
WV1 1SH

 

Phone: 01902 551155

E-mail: complaints@wolverhampton.gov.uk