City Direct - Service Standards 2007(Draft)
City Direct was set up largely as a result of the Government's modernising and e-government agendas.
It has been developed to provide information and easy access to a range of council services both during and outside normal office hours and including Saturdays and Bank Holidays.
Customer comments received have provided an opportunity to develop service standards to reflect the elements of service that customers indicated were important to them.
Our draft service standards which (are set out below or can be found by using the link below), describe the service and the standards that customers can expect.
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