Summary of street care and cleaning response times

Further information about our response to reports and enquiries are listed below:

• Dead animal
• Dog fouling, human excrement and other bodily fluids
• Gully cleansing
• Leaves
• Spillages 
• Street cleansing
• Street litter bins
• Syringes
• Verges 

Dead animal

We will respond immediately when a hazard to pedestrians and other road users. If not, the response will be the same working day if possible, if not the next working day.

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Dog fouling, human excrement and other bodily fluids

We will respond immediately when a hazard to pedestrians and other road users. Otherwise the response will be the same working day if possible, if not the next working day.

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Gully cleansing

We will respond immediately when the road is flooded and a danger to motorists or property.

Otherwise the response will be within 5 working days.

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Leaves

We will respond to additional street cleansing requests within 5 working days.

When leaf fall is slippery and a hazard to road users and pedestrians the response will be immediate.

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Spillages (including debris from road traffic collisions) on the footway or highway

We will respond immediately when a hazard to pedestrians and other road users. If not the response will be the same working day if possible, if not the next working day.

Chemical spillages and other hazardous substances are dealt with by the West Midlands Fire Brigade or Environmental Agency.

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Street cleansing

We will respond to additional street cleansing requests the same working day if possible, if not the next working day.

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Street litter bins

Litter bins that are full will be emptied the same working day.

Litter bins that have been reported vandalised or damaged and are a hazard to pedestrians will be removed or made safe immediately otherwise they will be repaired or replaced within 2 weeks.

Requests for replacement or additional litter bins will be considered by us and residents in the immediate vicinity notified. Residents then have the opportunity to contact us and make comment before installation.

When approved New or Replacement litter bins will be installed within 2 weeks.

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Syringes

When discarded on the footway, highway, public open space and residents front gardens we will respond immediately.

When the syringe is not an immediate danger to the public the response will be the same working day if possible, if not the next working day.

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Verges

We will respond to reports of overgrown grass verges within 5 working days.

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