Satisfaction with street care and cleaning services

We regularly use the council's Citizen's Panel to gather information about satisfaction levels with street care and cleaning services.

The following information is taken from Voice of the People - Panel Survey 13, published in March 2008.

Street care

We asked you how satisfied you were with certain aspects of street cleaning and the results are shown in the graph below, together with the results from last year’s survey.

Satisfaction with aspects of street cleaning

As you can see, you were more satisfied with every single aspect of the street cleaning service, something we are very pleased to hear!

Although removal of fly posters was still the area you were least satisfied with, almost twice as many were satisfied as in 2006. Those of you living in Wolverhampton South East were more likely to be satisfied than those in Wolverhampton South West.

We also asked you about ways to reduce litter. Three quarters of you thought that enforcement was key, with just over half feeling that education was an important method and just under half feeling we need more litter bins.

We asked if you had any other ideas, in addition to those listed, and 2% replied that you felt fast food outlets should be made responsible for clearing litter.

Grounds Maintenance

As with Street Cleaning, your satisfaction with all aspects of Grounds Maintenance has improved since we last asked you about it.

The area which you were most satisfied with was grass cutting, which also showed one of the largest increases in satisfaction levels since 2006.

You were also very satisfied with the Council’s bedding plant displays. Despite showing significant improvements in satisfaction, the two areas which you were least satisfied with were fly poster and graffiti removal.

Satisfaction with aspects of grounds maintenance

We also asked you to indicate which three aspects were most important to you. A third of you thought that well maintained parks were the most important aspect, with two-thirds listing it in their top three.

Just under three quarters of you listed collection of litter from green areas in your top three most important aspects, with just under a third ranking it the most important.

Least important was tidy shrub and rose beds (only a fifth of you ranked it in your top three) and control of weeds on the highway (a quarter ranked it in the top three).