Street care and cleaning complaints and comments - 2007/08

Service requests

If you are unhappy and feel that an issue about street care and cleaning has not been reported, contact us.

Complaints

If you have previously reported an issue which currently remains unresolved, contact us to check progress.

If you are still not satisfied with the response or feel that the issue has not been fully resolved, you can make a complaint.

You can either use the corporate complaint process or write to:

Head of Street Scene Services
Wolverhampton City Council
Culwell Street
Wolverhampton
WV10 0JN

Compliments and suggestions

We welcome your views to help us provide the best possible service and ensure that it is what you want. Comments and suggestions can be sent to:

Head of Street Scene Services
Wolverhampton City Council
Culwell Street
Wolverhampton
WV10 0JN

 

E-mail: city.direct@wolverhampton.gov.uk

Phone: 01902 551155
Minicom: 01902 555554
Fax: 01902 551195

Analysis of customer complaints, comments and compliments

Corporate complaints

Some of our customers contacted us through the corporate complaints procedure. We acknowledge receipt of your complaint in 7 days and provide a full response in writing within 28 days.

During 2007/08, Street Scene services received 3 corporate complaints. All of them were responded to within 28 days.

Comments

Some of our customers contacted us in writing. We respond to letters in writing within 28 days.

Street Scene services received 41 comments during 2007/08. All of them were responded to within 28 days.

Call analysis

Many of you contacted us by telephone and email. All enquiries and service requests were recorded during 2007/08.

Callers expressing dissatisfaction with Street Scene Services were recorded as complaints. Callers expressing satisfaction were recorded as compliments.

This gives us a true indication of customer satisfaction as many dissatisfied customers do not make a complaint through the council's corporate complaint procedure.

To download a breakdown of street scene and grounds maintenance calls to City Direct, click on the PDF icon below:

Recent compliments

Below are some of the recent compliments about the look and cleanliness of Wolverhampton.

How green is our city!

Has anyone else noticed how green Wolverhampton is becoming?

The journey along the A449 form the M54 island to the Metro system is always a pleasure. Each of the islands is planned to be a garden in itself.

The verges and surrounding areas of the dual carriageways are well attended and kept litter free.

They are planted systematically and coloured for each changing season.

Many additional green areas are planned to improve the environment - pleasant and bright even on the gloomiest day.

People who moan about Wolverhampton should go and visit other inner cities and compare them with what we have. It has changed. People need to give credit that is now due.

Let's generate a campaign to promote the Garden City of Wolverhampton.

Mrs P, Brewood.

Just a thank you for arranging not to mow Fritillaria Meadow, Ashmore Park this Spring following the problems we had last year.

For anyone interested there is now a fine display of Fritillaria meleagris, our native 'Snakes Head Fritillary' in bloom in wet meadow area in the north west corner of the park.

Many thanks

Mr M, Wolverhampton

Street Cleansing

The worker that came to clean Ryan Avenue about two weeks ago in a small machine did a brilliant job - it was very noticeable. 

Mrs R, Wednesfield

Last week I requested the leaves to be cleared from Forton Close, Grove Lane and Tettenhall Road at the bottom of Old Hill by the pedestrian crossing and the bus stop.

I would like to pass on my thanks as all the leaves have been cleared and I am very impressed with the service.

Mrs H, Wolverhampton.