Street care and cleaning complaints and comments - 2008/9

Service requests

If you are unhappy and feel that an issue about street care and cleaning has not been reported, contact us.

Complaints

If you have previously reported an issue which currently remains unresolved, contact us to check progress.

If you are still not satisfied with the response or feel that the issue has not been fully resolved, you can make a complaint.

You can either use the corporate complaint process or write to:

Head of Street Scene Services
Wolverhampton City Council
Culwell Street
Wolverhampton
WV10 0JN

Compliments and suggestions

We welcome your views to help us provide the best possible service and ensure that it is what you want. Comments and suggestions can be sent to:

Head of Street Scene Services
Wolverhampton City Council
Culwell Street
Wolverhampton
WV10 0JN

 

E-mail: city.direct@wolverhampton.gov.uk

Phone: 01902 551155
Minicom: 01902 555554
Fax: 01902 551195

Analysis of customer complaints, comments and compliments

Corporate complaints

Some of our customers contacted us through the corporate complaints procedure. We acknowledge receipt of your complaint in 7 days and provide a full response in writing within 28 days.

During 2008/9, Street Scene Services received 4 corporate complaints. All of them were responded to within 28 days.

Comments

Some of our customers contacted us in writing. We respond to letters in writing within 28 days.

Street Scene services received 65 comments during 2008/9. All of them were responded to within 28 days.

Compliments

During 2008/9 Street Scene Services received 14 written compliments in addition to the 27 compliments received over the telephone.

Call analysis

Many of you contacted us by telephone and email. All enquiries and service requests were recorded during 2008/9.

Callers expressing dissatisfaction with Street Scene Services were recorded as complaints. Callers expressing satisfaction were recorded as compliments.

This gives us a true indication of customer satisfaction as many dissatisfied customers do not make a complaint through the council's corporate complaint procedure.

To download a breakdown of street cleansing and grounds maintenance calls to City Direct over the last 3 years, click on the PDF icon below: