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Home > Your council > Contact us > Complaints

 

Complaints

We're committed to giving you the best service we can. But it's only by listening to you that we'll find out how we're doing.

This page contains links to the relevant guidelines and forms relating to complaints.

How can I get in touch?

You can complete a complaint form online and find how your complaint will be processed.

We have also included some frequently asked questions to help you understand how and why we deal with compliments and complaints.

Health and social care

If you have made a complaint about social services and are dissatisfied with the response you have received you can find out how to ask for an independent review.

 

  
 
Making a complaint
 How to make a complaint to Wolverhampton City Council.
Social Services independent complaints review
 How ask for an independent review about a Social Services complaint
Compliments and complaints - Learning disabilities
 Advice for people with learning disabilities and their carers who wish to send compliment or complaint. Includes a downloadable guide.
Complaints - Frequently Asked Questions
 Frequently asked questions about making a complaint to Wolverhampton City Council.
Local Government Ombudsman's annual letter 2008/09
 Annual letter from the Local Government Ombudsman summarising complaints made against the council during 2008.
Local Government Ombudsman's annual letter 2007/08
 Annual letter from the Local Government Ombudsman summarising complaints made against the council during 2007.
Local Government Ombudsman's annual letter 2006/07
 Annual letter from the Local Government Ombudsman summarising complaints made against the council durning 2006.
Local Government Ombudsman's annual letter 2005/06
 Annual letter from the Local Government Ombudsman summarising complaints made against the council during 2005.
Complaint form
 Online form to send us a complaint about a Council service
  
 
 
 
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While every care has been taken in the compilation of this information, Wolverhampton City Council will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.

Links to external sites have been added for the convenience of users, but Wolverhampton City Council takes no responsibility for the content of such web sites.
Copyright © 2009 Wolverhampton City Council - Page reviewed 03 September 2009